DECATHLON BASKETBALL PLAY

- Make sure you have activated the sensor less than 3 minutes ago by marking a basket.
- Make sure you are close enough to the sensor (within 12 metres).
- Check that Bluetooth and location services are enabled on your phone.
- Check that the sensor is not connected to another phone.
- Check that your app has been updated.
- The sensor's CR2032 button battery may be flat. Change it.

If none of these solutions works, please contact Support by completing the form at the bottom of the page.

A sensor paddle may have remained on.Check that none of the three sensor paddles are caught in the net and that they are working properly. 
If your sensor is not working, follow the storage recommendations to conserve battery life.

You can replace the elastic cords by ordering new ones from the Decathlon website.

If you notice a drop in reliability or problems with activating your sensor, then your switch/sensor paddle may be defective.

To rectify a defective switch/sensor paddle, you should first of all connect your sensor to your app. If you are unable to do this first step, please go to the section entitled “Sensor won't pair”.

Once the sensor is paired with your phone, launch the “free training” game in “free” mode.

Activate the first sensor paddle with your hand, taking care not to hit it too hard. If the sensor paddle and sensor detect a direct basket or that another type of basket has been scored, then it shows that they are working. If, after several attempts, this doesn't happen, it means that the detector unit/sensor paddle is defective. When testing, you should leave more than a second between any attempt to activate the sensor paddle in question.

Repeat the same process for each of the three paddles.

Defective and broken paddles and sensors can be replaced by ordering new ones at the Decathlon website.

Open the app, go to “Settings” and make sure that the “Admin” profile has been checked. If the “Guest” is checked, no game stats will be saved on your player page.

With DECATHLON, you can have a unique account for all our applications and our DECATHLON website.
If you don't have a DECATHLON account, you can set one up from the DECATHLON BASKETBALL PLAY app. All you have to do is open the app or click on the button below.

First of all, check that you have entered your email address and password correctly.

If the problem persists, please start the login process again. It may be an internet connection problem.

If that still doesn't work, reset your password by tapping on “Forgot password”.

If the problem continues despite all these checks, contact us by completing the form at the bottom of the page.

This page details everything we do in processing your personal data.

To delete your data, simply delete your Decathlon account. This action deletes the account linked to all Decathlon apps.

PLEASE NOTE: If you delete your account, you will lose all record of your sports activity and purchase history. You will not be able to get it back in the future.

You can check your personal data under “Settings” in the app. Click on the “Extract my personal data” button to have them emailled to you.

- Please take care when installing the sensor on the basketball hoop.
- Dropping the sensor from the height of a basketball ring (3.05 m) could cause it to be damaged.

- Check that the protective phone bracket doesn't have any cracks in it or other signs of wear placing your phone in it.
- Make sure that the fastening system on the protective phone bracket is working properly before placing your phone in it.
- Make sure that the strap buckle on the protective phone bracket is properly attached before placing your phone in it.

- Following installation, try not to hit the sensor during play.
- Pulling the sensor from underneath could damage it.
- Leaving the sensor in a public area could result in it being stolen or damaged.
- Check regularly to ensure that none of the sensor paddles are caught in the net.

If removing the sensor from the hoop for storage, be sure to do the following:
lay the sensor down flat (in its storage box, for example)
and check that none of the paddles are left on, as this could drain the battery.

Your game data is collected and organised in the form of performance statistics on the player page. Only completed games are counted on your player page.

By activating the "dynamic mode" function, you can view your shooting accuracy rate from different positions on the court.

Collect skill badges as you improve your game stats and upgrade your player status.

The calendar shows the days on which you've played in previous months.

You can switch the sensor off by disconnecting it through the app.
The sensor will switch itself off after 10 minutes of inactivity (without a basket being scored or missed).

The sensor detects three types of shots:
- baskets scored off the backboard or rim;
- baskets scored direct, without touching the backboard or rim the perfect shot);
- missed shots, excluding air balls* (*unblocked shots that miss the basket, rim and backboard altogether).

The sensor is compatible with all official basketball hoops (45 cm diameter) and junior hoops (35 cm diameter). It is fitted in the same way as the net.

Yes, the product is IPx4 certified, which means you can leave it on your hoop in all weathers. However, it is not resistant to pressure hoses or immersion in water.

Yes, the sensor is attached to the ring by six elastic cords, which act as a net and guide the ball by the sensor.

The lifespan of the sensor's CR2032 battery is estimated at two years on the basis of 10 hours of play a week throughout the year (at a rate of 200 baskets scored per hour).
The lifespan may vary depending on the quality of the CR2032 battery used and the storage conditions when the product is not in use.
Please note that the battery should ideally be stored at a temperature of between 15 and 25°C when the sensor is not in use.

The app is compatible with Android 9 and iOS 16 and all subsequent versions of both operating systems.

All smartphones from 6 to 9 cm wide and 10 to 18.5 cm high are compatible with the protective bracket provided.

Games for two single players and multiple players are available on the app.

You can share your performances with your network after each completed game. You can use the share function to send out visuals of your performances.