Have you bought a bike from Decathlon? We’ll explain everything you need to know about the warranty.
Here you will find precisions on the terms, duration and conditions of the statutory and commercial warranties covering your bicycle. Our aim is to inform you about your rights by setting out the scope of cover, the duration of cover and the claims procedure.
All of this information enables you to get the most out of your equipment with complete transparency.
The rules governing statutory warranties vary from country to country, and you are always entitled to the minimum level of protection provided by law. If the DECATHLON guarantee offers better terms than those provided by law, it is this guarantee that applies to ensure you have the best possible protection.
Our warranty policy applies as follows:
Products covered: The warranty applies exclusively to our new bikes (standard and electric models), as well as their original frames and components designed by DECATHLON or its partners.
Distribution network: The warranty applies to any bicycle purchased directly from DECATHLON (in-store or on our official website) or through our network of authorised retailers.
Beneficiaries and resale: The warranties are linked to the product. They therefore benefit both the original purchaser and any subsequent buyers in the event of a second-hand sale, subject to the presentation of the original proof of purchase.
Rights per country: The statutory warranty that applies is the one in force in the country where the bicycle was originally purchased.
Terms and conditions: For all claims, you must provide valid proof of purchase (a legible invoice or receipt). This document must state the date of the transaction and the bicycle’s identification details (model and frame serial number).
Certain parts of your bike are subject to natural wear and tear as a result of use. As such, their replacement under normal use is not covered by the warranty.
Components subject to wear and tear:
- Brake system: Brake pads and disc brakes.
- Drive train: Chain, cassette, chainrings and derailleur pulleys.
- Wheels and tyres: Tyres, inner tubes and rim tapes.
- Cables: Cables, housings (speed and brake) and hydraulic hoses.
- Bearings: Wheel bearings, headset and bottom bracket.
- Comfort and visibility features: Grips or tape, saddle covers, light bulbs and batteries.
- Electronics: Battery and motor (in respect of normal wear and tear).
Scope of cover
=> The warranty covers only defects in conformity (design or manufacturing faults, or damage occurring during delivery).
However, it does not apply to damage caused by accident or improper handling.
The following, in particular, are excluded:
- Damage resulting from a fall or impact.
- Damage caused by unsuitable equipment (for example, the frame being clamped by a workshop stand or the use of an unsuitable bike rack).
Our warranty covers any design or manufacturing fault confirmed by our workshops or by an authorised repairer, regardless of the country in which you purchased your bike.
Once the fault has been confirmed, we will ensure the product is restored to working order by repairing it or, if this proves impossible, by replacing it or issuing a refund. This cover is provided in addition to the statutory guarantees in force and does not, under any circumstances, replace your statutory rights.
Our bikes (Van Rysel, Rockrider, Btwin) come with a lifetime guarantee (subject to presentation of the original receipt; the guarantee is transferable) on the following parts:
- aluminium/steel/titanium frames
- rigid aluminium and steel forks
- aluminium stem
- aluminium handlebars
Bicycles with carbon frames come with a 5-year warranty on the following parts:
- carbon frames
- carbon forks
- carbon handlebars/cockpit
- carbon seat posts (excluding dropper seat posts)
This warranty applies to bicycles purchased on or after 1st July 2026.
* If the bicycle is purchased second-hand, the current manufacturer’s warranty is transferred to the new customer, provided that the new customer can produce proof of the original purchase of the bicycle.
To activate your warranty, you must present your original proof of purchase. The procedure is as follows:
- Diagnostic assessment: A Decathlon technician or authorised technician will inspect the bike to confirm the fault and check that it is not covered by an exclusion.
- Repair : If the fault is confirmed, Decathlon will cover all costs (parts and labour).The part is then repaired or replaced, depending on the technical decision taken by our workshops.
- Frame or fork replacement:We prefer to replace it with the same colour.If this item is not available or we have run out of stock, we will use a model from an equivalent range in a colour that is available.
If this last option is not feasible, we will use a higher-end model
– Exchange or refund:If the bike is not repairable (for example, if spare parts are no longer available), we will either replace the bike or refund the original purchase price.
For the warranty to be valid, the following conditions must be met:
- In good overall condition:The bicycle must not have been subjected to any impact, fall or accident.
- Use and maintenance:The bicycle must be used and maintained in accordance with the user manual (adjustments, tightening and recommended maintenance).
- Product integrity:No structural alterations must have been carried out.The warranty will be void if the component has been repaired outside our authorised workshops or if incompatible parts have been fitted.
- Full product:The bicycle must be presented in its entirety for any claim to be considered.
- Attention to detail:The original finish and decorations must not be altered or removed.Any cosmetic alterations (paint, varnish, glitter, marker pen, etc.) or changes to the original appearance will invalidate the warranty covering the finish.
The manufacturer’s warranty does not cover:
- Damage caused by third parties, whether intentionally or through negligence
- Normal wear and tear of parts
- Damage caused by external events (fire, lightning, uninsured transport, vandalism, etc.)
- Damage resulting from failure to follow the instructions or maintenance recommendations.
For example:Frame damaged as a result of a chain jump, showing significant wear and tear.
No, the warranty does not apply.Parts subject to normal wear and tear are excluded from the warranty, as is damage resulting from failure to follow the maintenance instructions.
Yes, the warranty is linked to the product and not to the original purchaser, provided that the new purchaser can produce the original proof of purchase (showing the date and serial number).
We will give priority to replacing the item with one of the same colour or a model from an equivalent or higher range.
No, the terms and conditions do not apply retrospectively; the applicable terms and conditions remain strictly those in force on the exact date of your bike’s initial purchase.
Yes, the terms and conditions state that no structural modifications may be made and that the warranty will be void if the component has been repaired outside the authorised network or if incompatible parts have been fitted.
Absolutely not; the warranty covers only design or manufacturing faults and explicitly excludes damage caused by unsuitable equipment (negligence or external factors).
If your Decathlon bike (Van Rysel, Btwin, Rockrider) was purchased between 1st June 2013 and 30th June 2026, it is covered by the warranty set out below.
Decathlon bikes are designed to ensure complete satisfaction for their users.That is why we are committed to ensuring the quality and resistance of our bikes.
In line with this, Decathlon offers its customers a lifetime guarantee that applies exclusively to the following parts:frames (excluding carbon), rigid forks (forks without suspension), handlebars and stems (excluding carbon).
This warranty comes into effect from the date of purchase of any Decathlon-branded bicycle(s) (Van Rysel, Btwin, Rock Rider).
Under this warranty, Decathlon will either replace the frame, rigid fork, handlebars or stem with an equivalent item, or repair them within a reasonable period of time following their presentation at the service centre of a Decathlon store.There is precision that transport and travel costs are to be borne by the customer.
However, this contractual commitment will not apply in the event of poor maintenance or misuse of Decathlon bicycles, as defined in the user manual for the product in question.
To claim under the warranty for any of the parts listed above, simply visit the workshop at one of our shops with your loyalty card or proof of purchase;
Decathlon reserves the right to verify whether all the conditions for the lifetime guarantee have been met and to take all appropriate and necessary steps to verify this.
Applies only to bicycles purchased in France:
The lifetime guarantee does not preclude the application of the statutory guarantee(s) provided for in the Consumer Code and the Civil Code, namely:
- Article L.Article 211-4 of the Consumer Code:‘The seller is obliged to supply goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.‘They shall also be liable for any lack of conformity arising from the packaging, the assembly instructions or the installation, where the installation was the subject of the contract or was carried out under their responsibility.’
- Article L.Article 211-5 of the Consumer Code:‘To be in accordance with the contract, the property must:’
1. Be fit for the purpose normally expected of a similar item and, where applicable:
conform to the description provided by the seller and possess the qualities which the seller has presented to the buyer in the form of a sample or model;
to possess the qualities that a buyer may legitimately expect in light of public statements made by the seller, the manufacturer or their representative, particularly in advertising or on labelling;
(2) Or possess the characteristics agreed upon by the parties, or be suitable for any special purpose sought by the buyer, which has been brought to the seller’s attention and which the seller has accepted”.
- Article L.Article 211-12 of the Consumer Code:“The right of action arising from a lack of conformity is subject to a limitation period of two years from the date of delivery of the goods”
– Article 1641 of the Civil Code:‘The seller is liable under the warranty for any hidden defects in the goods sold which render them unfit for their intended purpose, or which so impair the use that the buyer would not have purchased them, or would have paid a lower price for them, had they been aware of such defects.’
- Article 1648(1) of the Civil Code:“An action arising from latent defects must be undertaken by the purchaser within two years of the discovery of the defect.”
