DECATHLON HUB

Decathlon Hub is compatible with:

- For Apple devices: iOS 18 and later
- For Android devices: Android 10 and later

If you are unable to connect your device to the app, please use the contact form at the bottom of the page.

1. Restart Bluetooth on your phone
2. Restart your product
3. For iOS users only : Go to your phone's Bluetooth settings and "forget" the device
4. If the previous steps did not work, delete the app and download it again

If the previous steps do not work, contact DECATHLON technical support using the form at the bottom of the page

The application is available in French, English, Spanish, Italian, Portuguese, German, Czech, Polish, Dutch, and Turkish. The application language is the phone's default language.

You probably haven't consented to syncing your wellness data to the app.
To do so, go to the Profile/Wellness Data Sync page.

If you face an issue with the display of your data, contact our support team.

This setting is automatically proposed by default depending on the phone's language. It can be changed manually in the "Profile" section of the Android app, and in the app settings on the phone for iOS.

Strava uses the default UTC time zone for activities that do not contain GPS data.

You can change this in your Strava application settings by following these steps:

1. From the Strava website, open the drop-down menu by hovering your mouse over your profile picture, then select Settings.

2. For a new location, choose your time zone > Save > Reload page.

3.Enter your current location again > Save > Reload page. Confirm that your time zone is set correctly.

The elevation gain data currently takes longer to process and displays with a delay. Our teams are working to reduce this delay.

Important Note: If your smartphone is set to the Buddhist calendar, the time and date on your watch may fail to update or sync correctly.

Solution:
To resolve this issue, please switch your phone to the Gregorian calendar:

1. Open your phone Settings.

2. Navigate to Language & Region (or Date & Time).

3. Select the Gregorian calendar.

This feature will be available soon !

Take photos remotely from your phone using the Camera feature. To use it, you must first open the camera on your phone. Clicking the photo icon on the watch will trigger a photo on your phone.

If you need more information on this product or to download the manuel follow this link.

When you connect your RACE 500 for the first time, you will be prompted to perform a firmware update. We strongly recommend installing it to avoid synchronization issues with the app—specifically regarding the syncing of sleep and swimming data.

This update upgrades your watch from version 1.0.4 to version 1.1.7.

If your RACE 500 gets stuck on the startup screen during the update, you must perform a forced restart by pressing and holding the top button for approximately 10 seconds.

If you encounter any difficulties, please contact support via the app.

This feature will soon be available !

At DECATHLON, you have a single account for all our apps and our DECATHLON website.
If you don't have a DECATHLON account, you can create one directly from the RIDE app when you launch it or by clicking the button below.

First, please check that you haven't made a mistake in your email address or password.

If the problem persists, please try logging in again; it may simply be an internet connection issue.

If this still doesn't work, please request a new password ("forgotten password").

If, despite all these checks, the problem persists, contact us using the form at the bottom of the page.

You can find out about all the processing operations related to your personal data on this page.

Where, when, how, and why we process your data, and what your rights are.

You can permanently delete your sports data yourself.

PLEASE NOTE: This action is permanent, and all your sports and shopping history will be erased. You will not be able to recover it in the future.