DECATHLON RIDE

1. Turn your phone's Bluetooth off and on again
2. Restart your product
3. If the previous steps didn't work, please contact our technical support team using the form at the bottom of this page.

Bluetooth technology lets you connect to different devices at the same time (normally 5).
Be aware that doing so can cause malfunctions.

Turn on your bike before opening the app, connection to the bike will be automatic.

The RIDE app is compatible with the following operating systems:

For Apple devices: iOS 8 and later versions.

For Android phones: Android 7 and later versions.

If you can't connect your device to the app, please contact us via the form at the bottom of this page.

At Decathlon, you have a single account for all our apps and for the Decathlon website.
If you don't yet have a Decathlon account, you can create one in the Ride app itself or by clicking the button below.

First of all, please check that you have entered your email address and password correctly.

If the problem persists, please try logging in again, as the error could have been caused by your internet connection dropping out.

If it still isn't working, please request a new password (“forgotten password”).

If you still can't log in, please contact us using the form at the bottom of this page.

You can find out all about how we process your data on our website.


Our privacy policy explains where, when, how and why we process your data, as well as what your rights are.

You can permanently delete your activity data yourself.

To do so, log in to https://account.decathlon.com/security/account-deletion

Use the same username and password as you use for the Decathlon app.

IMPORTANT: This action is permanent and will erase your entire activity history and purchasing history. You won't be able to recover them.

If the app detects that your speed has been less than 5 km/h for more than 5 seconds, it'll automatically pause your ride.
If your speed goes back above 5 km/h for more than 5 seconds, your ride will restart by itself.

You can try reconnecting or you can end your ride.

If the connection keeps dropping out, please contact our technical support team.

You can see details of each of your activities and use them to track your performances (GPS map, time, distance, calories, speed, etc.).

You'll also find information about which assistance modes you used during your ride.

If you can't find your activities, check your internet connection (WiFi, mobile). If the problem persists, please contact our technical support team using the form at the bottom of this page.

After a month, a new 'statistics' panel will appear in your dashboard. 

You can export and import content to and from other sports-based social media services such as Strava, Garmin, Polar, Fitbit, Coros, etc.
You can activate this feature either in the app or at http://hub.decathlon.com

Once you've activated the service, your data will be shared automatically, so you don't need to do anything else.

Our other Decathlon apps use a cloud architecture that automatically shares your data between apps. So you can find a session that you created via Ride on Decathlon Coach.