Assembling and setting up
Thank you for purchasing a Domyos product. To help you get your equipment up and running, click on the video to see the different set-up steps.
REF: 966119
DOMYOS EB FOLD
2021
In stores: 2021
Use: occasional, 3 hours a week.
Flywheel weight: 6 kg.
Maximum user weight: 110 kg.
User height: 1.55 m to 1.90 m
Composition:
Frame: 100% steel
Foam: 100% foamed nitrile butadiene rubber
Protective cover: 100% polyvinyl chloride
Screws: 100% steel
WEIGHT AND DIMENSIONS
Folded product: L 53 x W 47 x H 103 cm
Unfolded product: L 110 x W 47 x H 138 cm
Product weight: 29 kg
Box size: L 100.8 x W 24.5 x H 58.5 cm
Total weight: 32 kg
EB FOLD
Console
The console isn't lighting up or is pausing after a few seconds
If the console isn't turning on or is pausing after a few seconds, you should be able to resolve the problem with a few easy checks:
1/ Check that the bike is plugged in to the mains and that the socket works.
2/ Check the condition of the cables and connections to your device behind the console and under the stem.
This involves checking that:
- the connectors are fully attached,
- the cables are not crushed / stripped or cut,
- the pins on the connectors are properly aligned.
3/ If those checks don't solve your problem, check that there is a blue light behind the console above the connector, and make a service request further down on this page.
You have an e2 error code on a new device or as soon as you plug it in
You have an E2 error code on a new device or as soon as you plug it in: This is regarding the motor managing resistance, which is improperly calibrated with the console. To fix this problem, just:
- disconnect the device's electrical transformer (leave the other part plugged in),
- wait 5 seconds,
- then plug the transformer back into the device,
- repeat this process 5 times.
The motor turns slightly with each electrical impulse until it is in the proper position.
If the problem persists, perform the checks described in the "You have a randomly occurring E2 error code or an E3 error code" FAQ.
You have a randomly occurring e2 error code or an e3 error code, or the resistance doesn't vary
If you have a randomly occurring E2 error code / an E3 error code, or the resistance doesn't vary, check the condition of the cables and connections to your device behind the console and under the stem.
This involves checking that:
- the connectors are fully attached,
- the cables are not crushed / stripped or cut,
- the pins on the connectors are properly aligned.
If your problem is not solved, please make a service request lower down on this page.
The console is not displaying the right speed or unit of measure
This is a console configuration problem.
If your console is not displaying the right speed: Check that the switch on the back of the console is set to the right type of equipment:
- VM = exercise bike.
- VE = cross trainer.
- RO = rowing machine.
Then push the button to the left of the switch to restart the console.
If your console isn't displaying the right unit of measurement:
1/ If your console is on, push QUIT to turn it off.
2/ Hold down OK for a few seconds to display the unit of measurement.
3/ Choose the correct unit: press + or - to select either km for kilometres/hour or mi for miles/hour.
4/ Press OK to confirm your choice.
VE / RO / VM Button
The bike makes a noise
I hear squeaking when using my bike
Check that the visible screws are tight enough. If the screws are not tight enough, parts could move and make noise. You also may want to check the stability of your bike.
I hear a clicking noise each time the pedal turns
It is possible that the screws on the pedal and crank are not properly threaded or placed.
To solve the problem, loosen the pedals by two turns, then re-tighten them very hard.
The product is not stable
Are the screws on your bike nice and tight?
1. Tighten all visible screws.
2. Re-tighten the adjustment wheels.
Are the feet correctly adjusted?
Turn the adjustment ends on the foot until the bike is stable.
Parts diagram
Service request
If your problem isn't solved or you've discovered something out of the ordinary during your checks, please make a service request and list the checks you've already done. Our team of technicians will get back to you as soon as possible. Feel free to include details of your request and attach photos or a video of your problem (under 20 MB). This will make it easier to diagnose the problem.
Servicing your product
It takes care of you, so you should do the same for it. Regular maintenance is necessary to preserve the performance of your equipment and extend its service life.
Maintenance instructions
1. Wipe any perspiration off your product after each workout.
2. Clean with a soft cloth (dampen with water) after each use.
3. Regularly check the stability of your bike as well as the tightness of the screws according to the user guide.
Storage tips
Do not leave in a damp place or outdoors.
Use restrictions
For home use only.
Maximum user weight: 110 kg.
Repairing your product
Want to repair your product yourself but not sure how? Here, you can find all the repair videos for your device.
1/ Changing the EB FOLD's casing
1/ Changing the EB FOLD's casing
2/ Changing the EB FOLD's console cable
3/ Changing the EB FOLD's sensor
4/ Changing the EB FOLD's motor
5/ Changing the EB FOLD's tensioner
6/ Changing the EB FOLD's bearings + bottom bracket
7/ Changing the EB FOLD's flywheel + belt
Ordering available spare parts
Do you need parts for your bike?
Bike maintenance / repairs
See the workshop fitness services and recommended prices
Instructions, compliance
Eb fold instructions
If you need the instructions for your product, click this link.
Our commitments
Domyos guarantees this product under normal conditions of use for five years for the structure and two years for other parts and labour from the date of purchase shown on the receipt.