ELOPS 120E E-BIKE - BLACK

Having the right tyre pressure is particularly important on an electric bike. The wheels have a lot of weight on them because of the combination of the motor and bike.

To minimise the risk of getting a puncture and to increase your battery life, your tyres should be between 3.5 and 5 bars.

It takes 5 hours to fully charge the battery after it has been completely drained.

Yes. The ELOPS 120 bike is an electrical assistance bike.

This assistance is only triggered when the user pedals (a motorised system that involves no pedalling is considered to be a moped, with usage restrictions and much stricter safety rules).

A pedalling sensor near the chainset transmits the information to the bike's on-board computer, which triggers the motor.

The bike's electric motor cuts out instantly when you brake or stop pedalling.

Turning the pedals again will restart the motor so that you will benefit from the bike's electrical assistance once again.

The battery is designed to be used when it's raining, but it shouldn't be submerged in water or washed with a pressure washer.

The same is true for the display and the other components and electrical cables.

Nevertheless, we recommend sheltering your bike as much as possible when you're not riding it.

You'll find a list of frequently asked questions in the "Got a problem?" section, which should help you resolve any problems you may have with your ELOPS 120 by yourself.

Alternatively you could email one of our specialist technicians, who will answer your questions and help you resolve any problems. To do so, please use this form.

You can also visit one of our Decathlon workshops, where our cycling experts will take a look at your bike.

The bike turns off automatically after a few minutes if it isn't being used.

Your electric bike's range depends on a number of factors:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside

 

> THE ASSISTANCE MODE USED: We recommend reducing the assistance mode when the battery is running low.

 

> YOUR PEDALLING CADENCE: You need to pedal if you want to go further

 

> WHETHER YOU FOLLOW THE BATTERY CHARGING AND STORAGE INSTRUCTIONS PROPERLY

 

For the ELOPS 120, the battery will last for between 20 and 55 km. Taking good care of your bike will ensure that the battery lasts as long as possible.

Walk mode is an electrical assistance mode that helps you move your bike when you are walking alongside it. This can come in very handy in certain situations, such as getting out of an underground garage, etc.

 

Walk mode allows you to push your bike along effortlessly.

 

To activate this mode, switch the control screen on by holding down the ON/OFF button. Then hold down the "MODE" button. Be careful: the bike will begin to move at a constant speed of 6 km/h.

Do not use this mode whilst on the bike as this may damage the motor.

It takes 5 hours to fully charge the battery after it has been completely drained.

You should store your battery somewhere cool (between 10°C and 25°C) and dry, out of direct sunlight.

To avoid deep discharge, which may cause it to malfunction, do not store the battery when empty (1 flashing LED).

 

You should charge the battery (even if it's not being used) at least once every three months to prevent deep discharge and loss of the battery's capacity. 

If you are storing the battery for a long time (more than three months without use), you should put it into standby mode to make it easier to store and avoid having to charge it regularly.

 

 

If you are storing the battery for a long time (more than three months without use), you should put it into standby mode.

No. Lithium-ion batteries have no memory effect and can therefore be charged at any time.



We recommend charging your battery regularly to keep it working well.

No, it doesn't have a dynamo. Some systems let you charge the battery as you ride or brake, but this doesn't generate much power. You'd have to ride several dozen kilometres to generate 1 km of additional power.

It's an electric-assist bike. That means it's entirely possible to ride without this assistance.



Of course, the extra weight of the motor system will make cycling a little harder.

Yes, the charger and the battery can be left plugged in round the clock.

 

When the battery is fully charged, the charger stops charging but stays connected to the power.

When your battery wears out, take it to your local Decathlon store, which will send it to a specialist recycling facility.

Your battery is guaranteed for 2 years or 500 cycles (1 cycle = 1 charge + 1 full drain).

 

To put this into context, with an average battery range of 40 km, you will have to cover up to 20,000 km before your battery is no longer guaranteed (provided that you use and store the battery correctly).

 

After 500 cycles, the battery's capacity will reduce but the battery will remain fully functional.

Your electric bike's range depends on a number of factors:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside

 

> THE ASSISTANCE MODE USED: We recommend reducing the assistance mode when the battery is running low.

 

> YOUR PEDALLING CADENCE: You need to pedal if you want to go further

 

> WHETHER YOU FOLLOW THE BATTERY CHARGING AND STORAGE INSTRUCTIONS PROPERLY

 

For the ELOPS 500, the battery will last for between 30 and 50 km. Taking good care of your bike will ensure that the battery lasts as long as possible.

Standby mode enables the battery to be stored for a long period (1 year maximum) without recharging or reducing the battery capacity.

 

To switch the battery to standby mode, hold the battery button for 10 seconds until the battery's LEDs turn off. 

 

Charge the battery with its charger to wake it back up.

The battery is equipped with a standby mode that allows it to be stored without having to be charged regularly.

Once set to standby mode, the battery can then be safely stored for up to 1 year without charging or affecting the capacity.

 

 

If you store the battery without placing it in standby mode, you must charge the battery at least once every 3 months to maintain its performance.

You can buy a new battery from your local Decathlon workshop.

Contact your workshop to find out if they have your battery in stock and how long it will take to arrive.

The battery is designed to be used when it's raining, but it shouldn't be submerged in water or washed with a pressure washer.

 

The same is true for the display and the other components and electrical cables.

Nevertheless, we recommend sheltering your bike as much as possible when you're not riding it.

1. Check that the battery is well charged

If the battery is almost empty, it may cause a jerky feeling before it goes completely flat.

 

> Press the battery button

> Check that at least one LED lights up

> If none of the LEDs light up or the first or second LEDs are flashing, recharge the battery

 

 

2. Check that the battery is clean, properly attached and locked in place

 

> Check that the battery's connectors and holder are clean and in good condition.



> The battery should be pushed all the way into its holder

When you push it in, it will click to indicate that it is correctly in place.

 

Lock the battery and remove the key.

 

3. Check the connectors on the pedalling sensor (the thinnest cable).

 

> To do this, open the rip-tab cable cover and find the pedalling sensor connector (the thinnest cable).

 

Check that the pedalling sensor connectors are in a good condition and correctly pushed in. Push them back in if necessary.

 

 

4. Check that the pedalling sensor on the left of the bike, on the other side to the chainset (by the left crank), has not slipped onto the bottom bracket.

 

If it has slid against the crank, slide it gently back up by hand, pressing it as far as it will go against the frame.

1. Check the tyre pressure

 

> The tyre pressure determines how efficiently your electrical assistance works. Before each ride, make sure your tyres are inflated to between 3.5 and 5 bars.

 

 

2. Make sure you don't overload your bike

The electrical assistance kicks in after several turns of the pedal and needs assistance mode to be activated.

If your electrical assistance still isn't turning on, follow these steps:

 

1. Check that the battery is well charged

> Press the battery button

> Check that at least one LED is turning on

> If one of the LEDs is flashing, recharge the battery by connecting it to its charger and a socket

 

2. Check that the battery is clean, properly attached and locked in place

 

> Check that the battery's connectors and holder are clean and in good condition.

> The battery should be pushed all the way into its holder

When you push it in, it will click to indicate that it is correctly in place.

Lock the battery and remove the key.

 

 

3. Check all of the bike's connectors: brakes, motor, console, pedalling sensor, controller (controller = central processing unit of the electrical kit. It is located just behind the battery, on the pannier rack)

To access most of the connectors, you will need to open or slide off the neoprene cover that is protecting the electrical cables. The motor's connector is the only one that is not covered.

 

HOW TO CHECK THE BIKE'S CONNECTIONS:

There are two types of connection on your bike: "screw-in" connections and "push-in" connections.

 

"Screw-in" connections

For "screw-in" connections, which you can recognise from the two metal rings, you will need to unscrew both rings in order to disconnect the cables. Be careful not to lose the small plastic washer between the two rings when you unscrew them.

 

Once disconnected, check that each connector is clean, then reconnect.

To do this, position each male and female connector opposite each other, then align the indicator arrows before pushing them back in.

Tighten the two metal rings as far as they'll go in order to secure the connections.

 

"Push-in" connections

The male connector is simply pushed into the female connector. Check that both connectors are fully inserted, and push them in more firmly if necessary.

 

 

4. Test the electrical assistance

> Turn on the screen by holding down the ON/OFF button

> Get on your bike and pedal (you'll need to turn the pedals several times to trigger the electrical assistance).

 

If the problem persists, submit a support request or visit a Decathlon workshop.

1. Make sure you are using and storing it as recommended

 

Your electric bike's battery life depends on various things:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres that are inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be lower in cold weather (up to 50% less)

 

> THE ASSISTANCE MODE BEING USED: We recommend reducing the assistance when the battery is low.

 

> YOUR PEDALLING CADENCE: You have to pedal more to go further.

 

> WHETHER YOU FOLLOW THE BATTERY CHARGING AND STORING INSTRUCTIONS

 

The ELOPS 120E has an average battery range of 20 to 55 km. Taking good care of your bike will ensure that the battery lasts as long as possible.

 

 

2. An old battery may lose some performance

 

Its battery range will therefore be shorter. Visit your Decathlon workshop to give your battery a check-up.

When the bike is in use, the battery charge level displayed on the console screen can fluctuate, as it is based on the immediate consumption of power from the battery.

 

The assistance mode in use and the gradient of the slope can both have a significant impact on the battery charge indicators.

The battery charge levels displayed on the console screen and on the battery itself are both accurate when the bike is stationary.

The electrical assistance should automatically cut out when one of the brake levers is squeezed.

If this doesn't happen, check that the connectors on both brake levers are in good condition and properly connected.

 

 

> Slide down the two neoprene cable covers at the front of the bike to uncover the brake connectors (yellow connectors)

 

> To check whether the connectors are clean, in good condition and correctly pushed in, unscrew the two rings on either side of the black washer.

 

> Check that each connector is clean and in good condition

 

> Reconnect everything properly. To do this, position each male and female connector opposite each other and align the indicator arrows before pushing them back in.Make sure you don't forget the washer between the two rings.

 

> Tighten the rings as far as they'll go in order to secure the connections.

 

If the problem persists, submit a support request or visit a Decathlon workshop.

Your lock can be replaced at a Decathlon workshop.A new lock will be fitted and you will be given a new pair of keys.

 

Contact your nearest Decathlon workshop to find out whether they have one in stock and how long it will take to arrive.

Your ELOPS 500 electric bike asks a lot of your brake pads.

 

As electric bikes are much heavier and faster than a normal bike, and are often used more frequently and in all weather conditions, the brake pads tend to wear out much faster.

To guarantee your safety, the quality of braking and the lifespan of your rims, you should change the pads as soon as you can feel that they are beginning to wear:less responsive braking, bothersome noises and black marks on the rims, etc.

 

There are ridges on the brake pads, which enable them to get rid of water effectively. If you cannot see the ridges or they're barely visible, then it's time to change your brake pads.

To do this, visit the "maintenance" section and watch our video tutorial.

 

You'll find brake pads to buy in the "spare parts"section.

Or you can visit your local Decathlon workshop to have them changed.

1. Check that the battery is well charged

> Press the battery button

> Check that at least one LED is turning on

> If one of the LEDs is flashing, recharge the battery by connecting it to its charger and a socket

 



2. Check that the battery is clean, properly attached and locked in place

 

> Check that the battery's connectors and holder are clean and in good condition.

> The battery should be pushed all the way into its holder

When you push it in, it will click to indicate that it is correctly in place.

Lock the battery and remove the key.

 

3. Check that the cable linking the console to the controller is connected (the controller is the central processing unit under the pannier rack, just behind the battery)

 

> Open the rip-tab cable cover that you'll find between the pannier rack and the saddle.

 

> Check the accessory cable connection (the one with the metal rings).

 

> To check if the connectors are clean, in good condition, and correctly inserted, unscrew both rings on either side of the black washer.

 

> Check that each connector is clean and in good condition

 

> Reconnect everything properly. To do this, position each male and female connector opposite each other and align the indicator arrows before pushing them back in.Make sure you don't forget the washer between the two rings.

 

> Tighten the rings as far as they'll go in order to secure the connections.

 

 

4. Check that the screen is connected

 

> At the front of the bike, slide the neoprene cover off the screen to reveal the pair of connectors for the screen (black).

 

> Do the same as before to check the console's connections.

 

 

5. Press the ON/OFF button to switch the screen on

 

If the problem persists, submit a support request or visit a Decathlon workshop.

1. THE 3 ASSISTANCE MODE LEDS ARE FLASHING

> Check that the battery is correctly inserted into its holder and connected

> Check that the screen is correctly plugged into the cable connecting it to the controller

 

 

 

2. THE "ECO" MODE LED IS FLASHING

> Charge the battery

 

 

 

3. THE "ECO" AND "NORMAL" MODE LEDS ARE FLASHING

> Check that the motor cable is correctly plugged into the motor and to the controller (the connection behind your saddle)



 

4. THE "SPORT" MODE LED IS FLASHING

> Check that the motor cable is correctly plugged into the motor and to the controller (the connection behind your saddle)

> The motor is faulty. Please visit a Decathlon workshop

 

5. THE "ECO" AND "SPORT" MODE LEDS ARE FLASHING

> Check that the brake levers are properly connected

> Disconnect the right brake lever. Turn on the control screen. If the error code has disappeared, the right brake lever is faulty and should be changed at a Decathlon workshop

> If the error message is still there, reconnect the right brake lever and disconnect the left brake lever. If the error code has disappeared, the left brake lever is faulty and should be changed at a Decathlon workshop.

 

6. THE "LIGHT" LED IS FLASHING

> Check that the battery is correctly inserted and that the connector is in good condition.





If the error is still there, please visit your nearest Decathlon workshop to have it resolved.

 

When the bike is in use, the battery charge level displayed on the console screen can fluctuate, as it is based on the immediate consumption of power from the battery.

 

The assistance mode in use and the gradient of the slope can both have a significant impact on the battery charge indicators.

The battery charge levels displayed on the console screen and on the battery itself are both accurate when the bike is stationary.

1. Check that there isn't any dirt in the way of the connection

Your battery charger's connectors should be clean and there should be no dirt preventing contact between the battery and its connector.

 

2. Check the battery > charger > mains socket connection

> Make sure the charger you are using is the one provided by Decathlon

 

 

> Connect the charger to the battery and a mains socket.

 

Orange LED = the battery is charging

Green LED = the battery has finished charging

Flashing LED = charging problem

 

A completely drained battery will take 5 hours to charge fully.

 

If the problem persists, contact us or visit one of our Decathlon workshops.

1. Make sure you are using and storing it as recommended

 

Your electric bike's battery life depends on various things:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres that are inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be lower in cold weather (up to 50% less)

 

> THE ASSISTANCE MODE BEING USED: We recommend reducing the assistance when the battery is low.

 

> YOUR PEDALLING CADENCE: You have to pedal more to go further.

 

> WHETHER YOU FOLLOW THE BATTERY CHARGING AND STORING INSTRUCTIONS

 

The ELOPS 120E has an average battery range of 20 to 55 km. Taking good care of your bike will ensure that the battery lasts as long as possible.

 

 

2. An old battery may lose some performance

 

Its battery range will therefore be shorter. Visit your Decathlon workshop to give your battery a check-up.

New batteries are carefully stored so that they won't be drained to begin with.

The first time you use your battery, you should connect it to its charger and plug it in to a socket to get it working.

If the problem persists and the battery still doesn't turn on, submit a support request or visit a Decathlon workshop.

The first LED is the one to the right of the battery's "press" button. 

> The first LED is flashing: The battery is almost empty and needs to be charged. Plug it into its charger and connect to a mains socket to charge it.

 

> The second LED is flashing: The battery is in "undervoltage" protection mode due to improper handling or a long period without recharging. Plug it into its charger and a mains socket as soon as possible to recharge it, which will take it out of protection mode

 

> If there is another flashing LED or several flashing LEDs, the battery is faulty. Take your battery to a Decathlon workshop for full testing.

 

 

When the bike is in use, the battery charge level displayed on the console screen can fluctuate, as it is based on the immediate consumption of power from the battery.

 

The assistance mode in use and the gradient of the slope can both have a significant impact on the battery charge indicators.

The battery charge levels displayed on the console screen and on the battery itself are both accurate when the bike is stationary.