ELOPS 920E CONNECT LOW FRAME ELECTRIC BIKE

Yes, the electric Elops 920E Connect is an electrically assisted (also called pedal-assist) bicycle.


This assistance is only triggered when the user pedals (a motorised system that involves no pedalling is considered to be a moped, with usage restrictions and much stricter safety rules).

A torque sensor located in the motor unit transmits pedal power information to the bike's on-board computer, which then activates the motor.

This sensor measures the pedalling power of the user, and provides assistance proportional to the force applied to the pedals. This means that the more pressure you put on the pedals, the more electrical assistance is provided, resulting in a smooth pedalling action without jolts.

The amount of assistance provided can also be adjusted by selecting an assistance mode (1, 2, or 3).
The rider must provide greater pedalling force when in mode 1 than in mode 3 to achieve the same assisted speed.

We recommend using mode 3 when riding uphill, since your pedalling power will be less when climbing.

Having the right tyre pressure is particularly important on an electric bike.
That's because the wheels have a lot of weight on them due to the combination of the motor and bike.

To minimise the risk of getting a puncture and to increase your battery life, your tyres should be inflated to no less than 3.5 and no more than 4.5 bars.

Your bike is equipped with an internally geared hub (Shimano NEXUS). For smooth gear changes, you'll need to stop pedalling as you shift.

If you've tried this and it's still not working properly, the rear wheel hub may be incorrectly adjusted.
Follow this tutorial to adjust your gears correctly.

Walk mode is a type of electrical assistance that helps you effortlessly push your bike along as you walk next to it.
It can be very useful, particularly when taking your bike out from a parking area with a slope.

Switch to assistance mode 1 and press and hold the "+" button to activate and use walk mode.

You'll need to hold the button down for walk mode to stay activated. Be careful: the bike will begin to move at a constant speed of 6 km/h.

Simply release the button to exit walk mode and stop the bike.

Never use walk mode while riding the bike as this could damage the motor.

To change the unit on the display (between km/h and miles/h), press and hold the "LIGHT" button.
The "settings" menu (SET) will appear.

You can now choose between km and miles.

To exit the "settings" menu, press and hold the "LIGHT" button once more.

You can select which information about your ride to display by pressing the "ON/OFF" button.

You can then choose to display:

- TRIP = partial distance counter (reset it to zero by holding down the minus button)

- ODO = total distance counter

- TRIP to GO = estimated remaining distance based on the battery capacity and the mode being used.

Your electric bike's range depends on a number of factors:


> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

> THE TYRE PRESSURE: The battery life will be better with tyres inflated to between 3.5 and 4.5 bars.

 > THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside

> THE ASSISTANCE MODE USED: We recommend reducing the assistance mode when the battery is running low.

> YOUR PEDALLING CADENCE: You have to pedal in order to move.
An e-bike is still a bike, so you'll need to pick the right gear to suit your ride (e.g. gear 1 on steep slopes, gear 7 on flat ground).

> FOLLOWING THE INSTRUCTIONS FOR CHARGING AND STORING YOUR BATTERY: The ELOPS 920E CONNECT has an average battery range of 50 to 90 km.

Follow best practices to ensure your electric bike achieves its full range.

You can buy a new battery from your local Decathlon workshop.

Contact your workshop to find out if they have your battery in stock and how long it will take to arrive.

When your battery wears out, take it to your local Decathlon store, which will send it to a specialist recycling facility.

You should store your battery somewhere cool (between 10°C and 25°C) and dry, out of direct sunlight.

To avoid deep discharge, which may cause it to malfunction, do not store the battery when empty (1 flashing LED).



You should charge the battery (even if it's not being used) at least once every three months to prevent deep discharge and loss of the battery's capacity.

If you're unable to charge your battery regularly, set it to standby mode.

The warranty on your battery is for 2 years or 500 charge cycles (1 cycle = 1 full charge + 1 full discharge).

No. Lithium-ion batteries have no memory effect and can therefore be charged at any time.

We recommend charging your battery regularly to keep it working well.

We strongly recommend against leaving your battery plugged in when unattended, for example overnight.

For your information: once the battery is fully charged, the charger will automatically shut itself off (the LED indicator on the charger stays on).

No, there's no "dynamo" effect. 
Some systems let you charge the battery as you ride or brake, but this doesn't generate much power. You'd have to ride several dozen kilometres to generate 1 km of additional power.

This bike is an electrical assistance bike, so it's totally possible to ride without this assistance.



Of course, the extra weight of the motor system will make cycling a little harder.

The battery is equipped with a standby mode that allows it to be stored without having to be charged regularly.

Once set to standby mode (hold down the battery's on/off button), the battery can be safely stored for up to 1 year without being charged and without this affecting the capacity.

A battery stored without being set to standby mode needs to be charged at least every 3 months to prevent the battery capacity deteriorating.

The battery is designed to be used when it's raining, but it shouldn't be submerged in water or washed with a pressure washer.

The same is true for the display and the other components and electrical cables.

Nevertheless, we recommend sheltering your bike as much as possible when you're not riding it.

The bike turns off automatically after a few minutes if it isn't being used.

Your bike is compatible with the GROOVY child seat.

Your bike is compatible with the THULE Europower bike rack available in Decathlon stores.

This bike rack can hold up to two electric bikes.

You'll find a list of frequently asked questions in the "Having a problem?" section, which should help you resolve any problems you may have with your ELOPS 920E CONNECT by yourself.


You can also use our help form to contact one of our specialist technicians who will be happy to answer your questions and help you resolve any problems.

You can also visit one of our Decathlon workshops, where our cycling experts will take a look at your bike.

To find your bike's real-time location, you'll need to download the Decathlon Mobility app from the App Store or Play Store.
Once you've downloaded it, you can log in with your Decathlon account details

Install the app and follow the registration procedure (see video).

Your bike must be somewhere it can be picked up by GPS:

- If you store your bike indoors (basement), we recommend taking it outside to reactivate it.

- If you're somewhere with no network coverage (forest, rural area, etc.), this is why you can't find your bike.

-if you continue to have issues, take your bike for a short ride, then come back and try again.

You can lend your bike to a friend and let them see where it is.
To do so, they'll need to download the Decathlon Mobility app and you must follow the procedure shown in this video.

Please note that you can only share with one other person (only the owner & person it's shared with can see it).

If your bike is stolen, you'll get a notification that it has moved from its "geofence zone".
Important! You'll need to create the geofence zone on the home page before you can use this feature.

If you receive a notification that your bike has been stolen, you can use the "bike recovery" service if you've taken out one of the theft insurance policies offered by the app.

Once the "bike recovery" service has been requested, you will no longer be able to locate your bike yourself.

The private security company that provides the service will be able to access your bike's location in real time so that it can intervene quickly and effectively.

You'll be kept up to date with the security company's operation to recover your bike.

(Geographical Restrictions Apply)

You can set up a geofence to mark out the area where you usually park or lock up your bike.

You'll receive a notification each time your bike enters or leaves this zone.
This means that you'll know straight away if your bike leaves this pre-set zone without your knowledge (e.g. if it's stolen).

New batteries are carefully stored so that they won't be drained to begin with.

The first time you use your bike, you must connect your battery to its charger and plug it in to a socket to "wake it up", if the store has not already done so.

If the problem persists and the battery still doesn't turn on, submit a support request or visit a Decathlon workshop.

You can make a copy of your key at any locksmith.

If you have lost both keys to your bike, please visit a Decathlon workshop to have the lock on the bike changed.
You'll be given two new keys to go with the lock.

1. . Check that there isn't any dirt in the way of the connection

Your battery charger's connectors should be clean and there should be no dirt preventing contact between the battery and its connector.


2.  . Check the battery > charger > mains socket connection

> Make sure the charger you are using is the one provided by Decathlon



> Connect the charger to the battery and a mains socket.

 Steady red LED: battery is charging

Steady green LED: battery has finished charging

Flashing LED: there is a problem with the battery or the charger


It takes about 6 hours to charge a battery that is fully discharged.


3. One of the LED indicator lights on the battery may be defective.

Please take your bike to a Decathlon workshop for repair.


If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

1. Make sure you are using and storing it as recommended

Your electric bike's battery life depends on various things:

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

> THE TYRE PRESSURE: The battery life will be better with tyres inflated to between 3.5 and 4.5 bars.

> THE OUTDOOR TEMPERATURE: The battery life will be shorter when it's cold outside (up to 50% less)

> THE ASSISTANCE MODE USED: We recommend reducing the assistance mode when the battery is running low.

> YOUR PEDALLING CADENCE:You have to pedal in order to move.
An e-bike is still a bike, so you'll need to pick the right gear to suit your ride (e.g. gear 1 on steep slopes, gear 7 on flat ground).

> FOLLOWING THE BATTERY CHARGING AND STORAGE INSTRUCTIONS
The ELOPS 920E CONNECT has an average battery range of 50 to 90 km.
Follow best practices to ensure your electric bike achieves its full range.

2. An old battery may lose some performance
Its battery range will therefore be shorter. Visit your Decathlon workshop to give your battery a check-up.

Note: the Elops 920E Connect is an electric assistance bike that is activated by a torque sensor.

This means that if you stop putting pressure on the pedals and simply rest your feet on them as they turn, the electric assistance will cut out.

If you find pedalling too difficult, set the bike to a higher assistance mode and switch to a lower (and thus easier) gear.

The electric assistance will automatically cut off once the bike reaches a speed of 25 km/h; this is not a malfunction.

If your electrical assistance still isn't turning on, if it's jerky or if it cuts out, follow these steps:

1. Check that the battery is charged

You can check the battery level by pressing the battery's power button.

If the first LED blinks or no LEDs light up, the battery is flat. Plug it into its charger and connect to a mains socket to charge it.


2. Check that the battery is clean, properly attached and locked in place
> Check that the battery's connectors and holder are clean and in good condition.
> The battery should be fully pushed into its holder
When you insert the battery into its holder, you'll hear a "click" to tell you that the battery is correctly in place
You should then lock the battery and remove the key from the lock.
3. Check the position of the speed sensor magnet on the wheel.
> Find the magnet attached to one of the spokes on the rear wheel.
> This magnet must be positioned in front of the marker circled in red on the diagram, at a distance of 5 to 17 mm.
> If this is not the case, reposition the magnet. To do this, unscrew the magnet using a Phillips screwdriver, place it in the correct position and tighten the screw to attach it to the spoke.
4. Let the system cool down.
In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electric assistance for several minutes before you restart it.
5. Turn on the display by pressing the ON/OFF button.
Turn on the console display by pressing the ON/OFF button until the screen comes on.
6. Select an assistance mode other than 0.
If the mode displayed on the screen is 0, the motor will not deliver any electrical assistance.
Select assistance modes 1, 2 or 3.
When you have selected a mode, start pedalling hard.
Select a higher assistance mode (3 is the highest) if the amount of pedalling force needed to engage the electrical assistance is too difficult for you.
If the electrical assistance still fails to engage, please contact us or bring your bike to a Decathlon workshop.

1. Check that the battery is charged.

You can check the battery level by pressing the battery's power button.


If the first LED blinks or no LEDs light up, the battery is flat. Plug it into its charger and connect to a mains socket to charge it.

2. Check that the battery is clean, properly attached and locked in place

> Check that the battery's connectors and holder are clean and in good condition.

> The battery should be pushed all the way into its holder

When you push it in, it will click to indicate that it is correctly in place.
Next, screw down the battery (a battery that is not screwed down may still move around inside its housing and become disconnected when the bike goes over a large bump).

3. Check that the console is properly connected.

> Push the neoprene sleeve around the cable coming out of the console down a bit to expose the connector.

> Loosen the two knobs and pull to disconnect the console from the connector cable.

> Check that the electronic circuit boards are not bent.

> Reconnect the console, taking care to orient the connectors correctly to avoid bending the circuit board.
Use the two arrows etched into each side of the connectors to check the orientation.
The two arrows should be facing each other before you insert the connector.


> Once the connectors are fully plugged in, lock the connection in place by turning the knobs until the connection joint is slightly compressed and deformed.

4. Let the system cool down.
In high temperatures, or after a long ride, the electric system may overheat.
Allow the bike to cool down by not using the electric assistance for several minutes before you restart it.

5. Turn the display on by pressing the ON/OFF button.
Turn the console display on by pressing the ON/OFF button.
If the display still does not turn on, please contact us through this website or visit your nearest Decathlon workshop for repair.

It's important that the battery is fully locked down, especially when riding!

The purpose of the lock is not only to prevent theft, but also to keep the battery in place even when the bike is jolted (riding over a bump, getting onto or off a pavement, etc.). The lock prevents the battery from slipping and disconnecting.

Check that the battery is fully inserted into its holder and locked in place.

Check that the battery is pushed in all the way and remember to lock it in place before each use.

If it isn't pushed in fully or if it shakes around during use (due to it not being locked), it will struggle to connect properly to the rest of the system.
Data such as the charge level won't be accurately transmitted.

> The first LED is flashing: The battery is almost empty and needs to be charged. Plug it into its charger and connect to a mains socket to charge it.


 > The second LED is flashing: The battery is in "undervoltage" protection mode due to improper handling or a long period without recharging. Plug it into its charger as soon as possible and connect to a mains socket to charge it and take it out of its protection mode.


> If there is another flashing LED or several flashing LEDs, the battery is faulty. Take your battery to a Decathlon workshop for full testing.

ERROR 10 or 12: BATTERY VOLTAGE IS TOO LOW

Charge your battery.

If the error persists, please visit your nearest Decathlon workshop to have the battery checked.


ERROR 11: BATTERY VOLTAGE IS TOO HIGH

Turn the bike off and let the electric system rest. Turn the bike back on.

If the error persists, please visit your nearest Decathlon workshop to have the battery checked.


ERROR 20 or 24: POWER ERROR

Turn off the bike and let the system rest. Charge the battery if it is low. Turn the bike back on. 

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 21 or 23: TEMPERATURE SENSOR ERROR

Turn off the bike and let the system rest. Turn the bike back on. 

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


 ERROR 25: MOTOR POWER ERROR

Turn off the bike and let the system rest. Charge the battery if it is low. Turn the bike back on. 

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


 ERROR 26: START ERROR

Turn off the bike and let the system rest. Turn the bike back on. 

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 40 or 41: MOTOR VOLTAGE TOO HIGH

There is too much pull on the motor.

Let the motor rest by stopping the bike or using the electric assistance less (less powerful pedalling, and selecting a lighter electric assistance mode) and charge the battery.

If the error persists, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 42 or 43: MOTOR FAULT

There is too much pull on the motor.

Let the motor cool down by stopping the bike or lowering the level of assistance (less powerful pedalling and selecting a lower assistance mode).

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


 ERROR 44: MOTOR IS OVERHEATING

There is too much pull on the motor.

Let the motor cool down by stopping the bike or lowering the level of assistance (less powerful pedalling and selecting a lower assistance mode).

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 45: ERROR CODE CORRECTED DURING USE

Turn the bike off and back on.

If the error persists, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 46: MOTOR DOES NOT COME ON DESPITE PRESSURE BEING APPLIED TO THE PEDALS

Turn off the bike and check that the battery is properly inserted. Check the position of the speed sensor magnet on one of the rear wheel spokes. It must be lined up as shown in the photo.Turn the bike back on. 

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 60: BATTERY-MOTOR COMMUNICATION ERROR

Turn off the bike and check that the battery is properly inserted. Turn the bike back on. 

If the error is still there, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 70, 71, 72 or 73: TORQUE SENSOR ERROR

Turn the bike off and back on again. Make sure you don't push on the pedals at all while the screen is turning on. 

If the error persists, please visit a Decathlon workshop for a full check-up.


ERROR 80, 82 or 83: MOTOR PROGRAMME OR SETTINGS ERROR

Turn the bike off and back on.

If the error persists, please bring your bike to a Decathlon workshop for a full check-up.


ERROR 81: UNKNOWN SPEED INFORMATION

Check the position of the speed sensor magnet on one of the rear wheel's spokes. It must be lined up as shown in the photo.