Spare parts
You can order spare parts either online by clicking below, or from your local Decathlon store.
Got a concern, question, or query about the warranty?
Get in touch using the help button below.
Ref: 8605632, 8501780
HEXAGONAL 240 TRAMPOLINE
2020
Our designers developed this 2.4 m trampoline to help your child safely learn basic jumps!
Netting inside the jumping area.~Protective foam on the poles.
Rustproof treatment on the frame.~Anti-UV treatment on jumping surface, net and foam
The poles can be folded in a single motion to make it easier for you to cover the trampoline.
PRODUCT BENEFITS
Repairable
All of the spare parts for this product are available for 10 years* (*details at the bottom of the page)
Safe and easy to use
Safety net and protective padding on the poles and springs.
Rustproof
Anti-rust treatment on the poles. Anti-UV treatment on the jumping surface, net and padding.
Setting up your Hexagonal 240 trampoline
Follow our step-by-step guide!
Hexagonal 240 Trampoline
SERVICING YOUR PRODUCT
RESTRICTIONS
Max user weight: 130kg.
Only one person at a time should be jumping on the trampoline.
Do not use indoors.
For home use only.
Bad weather advice
If bad weather is forecast, fold down the poles and net to protect them from the elements.
It's essential that you use an anchor kit or weights to stop your trampoline being blown away by the wind and to keep it stable during use.
STORAGE ADVICE
We recommend folding down your poles and covering your trampoline with a protective cover (sold separately) to protect it from dirt, leaves and bad weather.
THE ESSENTIALS
Got a problem? We've got the answer!
Is this trampoline tricky to assemble?
It takes 2 people around 90 minutes to assemble this trampoline.
Our assembly video and instructions will help.
Can't assemble your trampoline?
1. The tubes don't fit together.
=> Follow all of the assembly steps and use our assembly video to help you.
=> You need to complete the full assembly process in order for the frame to be set up securely.
2. Can't finish assembling your trampoline?
=> Click "request assistance" below.
We can help you by email, phone or video call.
If there's a problem with any of the parts, we can send a replacement part to your home.
(Please note, this service is not available in all countries and is subject to terms and conditions.)
Or, if you wish, you can contact your local store.
YOU CANNOT POSITION THE SCREWS
1. Assembly problems:
=> Please check all of the assembly steps in the instructions
=> Please note that the safety net's poles have screw holes in different places. Check that you've put them in the right way around.
2. Don't hesitate to force the screws:
=>The screws are self-drilling screws that must slightly drill into the metal for a better hold.It's normal for you to feel a lot of resistance to begin with.
If you've lost the screws or a tool, you can find them here:
YOU CANNOT CLOSE THE NET
1. Keep the net zipped up while you assemble the trampoline.
2. Position your net on the jumping surface so that the zip is centred between two poles and in line with the mark on the frame.
3. Take the cord on the opposite side by its rigid red tip and tie a knot at the triangle underneath the zip fastening (centred between two poles).
4. Thread the cord into the hole in the net, then through the metal triangle on the spring.
If you've damaged your net or if it has a defect, you can find submit a support request.
You can't get the springs on
Make sure that you put the springs onto the frame the right way around. If you don't, you'll struggle to install them.
The hooks for the springs are different. Make sure you put them on the right way around!
You can see the full assembly process in the instructions and in our video.
Always use the tool provided.
If you've lost it, you can reorder it with our screws kit.
The trampoline is making a noise
Check that your trampoline is properly assembled and that the screws are tight.
The trampoline might sound louder in a small, enclosed garden.
Tip:
When assembling your trampoline, use the tube of teflon grease to lubricate the metal joints so that they won't rub:
The protective foam over the spring is damaged
Our team of engineers has developed a PROTECTIVE CUSHION (phthalate-free PVC) to go over the springs and metal frame (30 mm thick on the frame and 20 mm thick on the springs).
This edge protector comes in several parts so that you only need to change the damaged part.
Warning: do not run on the foam.
The trampoline is moving around
It's essential that you use an anchor kit or weights to stop your trampoline being blown away by the wind and to keep it stable during use.
The warranty does not apply to parts that are damaged by bad weather.
New weighted bags coming soon!!
MISSING PART
1. Please check the box carefully
2. If the part is missing, please submit a support request by clicking on "REQUEST ASSISTANCE". This will put you in touch with our after-sales team
YOU EXPERIENCED A PROBLEM USING THE PRODUCT
If you have a problem while using your equipment, carefully read the instructions and our checklist above.
If the problem persists, please contact your local store or request help online using the button below.
There's a problem with the bottom pole and the part available on the spare parts website isn't the same size.
We always want to offer you the best solutions, which is why our engineers have improved the design of our trampolines.
We've increased the size of our poles and net.
Have you broken one of the bottom poles on your Hexagonal 240 trampoline and need to replace it?
Start by checking the size of your "bottom" pole.
If it's 100.5 cm long, you have the new version and can order a replacement.
If the pole is 86 cm long, you have the old model and won't find a replacement on our spare parts website.
Please do as follows:
1. Find your receipt or proof of purchase.
2. Identify your trampoline's serial number and take a photo of the traceability label.
3. Take a photo of the pole showing the size.
3. Contact our online support service (form below).
We will arrange for your 6 bottom poles and the net to be replaced!
There's a problem with the net and the part available on the spare parts website isn't the same size.
We always want to offer you the best solutions, which is why our engineers have improved the design of our trampolines.
We've increased the size of our poles and net.
Have you broken the net on your Hexagonal 240 trampoline and need to replace it?
Start by checking the size of your net.
If it measures 6000 x 1940 mm, you have the new model. You can order your new net from our spare parts website.
If the net is 6000 x 1650 mm, you have the old version. You can also order the new net from the spare parts website. It'll be slightly looser on the frame, but it still offers users the same level of safety.
You want to set up your trampoline at a community group or institution.
PLEASE NOTE
Our trampoline is designed for private, non-professional use only
It is only certified under the toys standard (NF EN 71-14)
Your Hexagonal 240 trampoline
Find all of our spare parts
Easy to do yourself! Find all of our spare parts here:
Our tutorials for repairing your trampoline
Replacing the padding The padding around the edge of the trampoline is made in 3 parts.
This means that you can replace only the damaged part.
You can order it from the Decathlon website, from your local store or via our help button.
Replace the damaged part.
This means that you can replace only the damaged part.
You can order it from the Decathlon website, from your local store or via our help button.
Replace the damaged part.
Replacing a frame part or joint We recommend having two people to do this.
1. Remove the poles.
2. Use the tool to remove the springs, then remove the jumping surface.
3. Replace the defective part(s).
4. Put the jumping surface and springs back on, using the instructions / video to help you.
5. Put the poles back on and make sure that you correctly attach the net.
1. Remove the poles.
2. Use the tool to remove the springs, then remove the jumping surface.
3. Replace the defective part(s).
4. Put the jumping surface and springs back on, using the instructions / video to help you.
5. Put the poles back on and make sure that you correctly attach the net.
Replacing the net 1. Untie and remove the cord.
2. Remove the poles.
3. Take the net straps off the tops of the poles.
4. Take the net off.
5. Put the new net on, making sure to follow all of the steps in the instructions and assembly video.
2. Remove the poles.
3. Take the net straps off the tops of the poles.
4. Take the net off.
5. Put the new net on, making sure to follow all of the steps in the instructions and assembly video.
Replacing the springs 1. Make sure you have the spring tool.
(can be purchased as part of our screws kit)
2. Remove the damaged springs.
3. Put the new springs on, making sure they're the right way around
(The springs are sold in packs of 10 on our website).
(can be purchased as part of our screws kit)
2. Remove the damaged springs.
3. Put the new springs on, making sure they're the right way around
(The springs are sold in packs of 10 on our website).
Replacing the jumping surface 1. Remove the net (see the "Replacing the net" tutorial)
2. Remove the springs one at a time (see the "Replacing the springs" tutorial)
3. Remove all of the springs.
4. Position the new jumping surface.
5. Put the springs back on, following the steps in the instructions and video.
6. Put the net back on.
2. Remove the springs one at a time (see the "Replacing the springs" tutorial)
3. Remove all of the springs.
4. Position the new jumping surface.
5. Put the springs back on, following the steps in the instructions and video.
6. Put the net back on.
Replacing the "L" or "V" leg 1. Remove the screws fixing the "L" leg to the joint.
2. Remove the screws fixing the "V" leg to the "L" leg.
3. Replace the damaged part.
4. Put everything back together, following the steps in the instructions and assembly video.
2. Remove the screws fixing the "V" leg to the "L" leg.
3. Replace the damaged part.
4. Put everything back together, following the steps in the instructions and assembly video.
Storm warning!
Storm warning!
Replacing a spring
Replacing the safety net
Replacing the foam
Replacing the jumping surface
Can't fix the problem? Is your product under warranty?
PLEASE CONTACT ONE OF OUR TECHNICIANS.
You will need to know your serial number in order to request support.
Good to know
COMPOSITION
Frame: 100% steel
Main fabric: 100% polypropylene
Protective cover: 50% phthalate-free PVC, 50% polyethylene foam
Net: 100% polyethylene
Weight and dimensions
Total diameter: 2.4 m
Total height: 2.52 m
Product weight: 37 kg
Total weight: 41 kg
Box dimensions: L 119 x W 37.5 x H 36
Exploded diagram & instructions
A question, or information you haven't found yet?
How to assemble your Hexa 240 trampoline
Want to find out about the parts your trampoline is made from?
Conforms to the toys standard (NF EN71-14).
OUR COMMITMENTS
Domyos guarantees this product under normal conditions of use for five years for the frame and two years for other parts and labour from the date of purchase.*
Spare parts are available for 10 years from the date on which the product was discontinued.*
*Details below
WARRANTY
Domyos warranties this product for 5 years for the frame & 2 years for other parts
Domyos warranties your product under normal usage conditions for 5 years for the frame and 2 years for other parts and labour, from the date of purchase as shown on the receipt. DOMYOS' obligation under this warranty is limited to the replacement or repair of the product, at DOMYOS' discretion.
This warranty does not apply in the case of:
* Damage caused during transport.
* Incorrect assembly.
* Repairs performed by technicians not certified by DOMYOS.
* Lack of maintenance.
* Improper or abnormal use.
* Use other than private use.
This commercial warranty does not exclude the legal warranty applicable in the country of purchase.
CHANGING EQUIPMENT
Why not sell your equipment? We're here to help!
IF YOU'RE NO LONGER USING YOUR SPORTS EQUIPMENT, WE'LL BUY IT BACK FROM YOU!!!
Done using your equipment and don't know what to do with it?
Instead of leaving it in a cupboard or throwing it away, you can sell it second hand on the Decathlon Used platform!
Visit a store or our website to find out if your equipment is eligible for buy-back.
