Insulated mug: instructions, repairs

REF: 8916958, 8916959, 8916960, 8932874, 8916955

Insulated mug

2025

We firmly believe that the life cycle of a product doesn’t end once it’s damaged. That’s why we offer a range of solutions so you can maintain, repair and use your product properly, in order to extend its lifespan.

Instruction tips

First use

Before using your mug for the first time, wash it at least three times with fresh water. We also advise against placing your mug in the microwave or freezer.

What contents can I put in my mug?

This mug is suitable for all still or sparkling beverages, but don’t use it with fatty ingredients (dairy products, oils, etc.) or acidic beverages (fruit juices, energy drinks).

To help you look after your mug, read all of our tips in the section "Looking after my mug".

Is my mug insulated?

This mug is insulated. The fuller the mug, the better it is at keeping the contents hot or cold.

Be careful when using hot liquids. The mug is extremely well insulated, so liquids will remain hot for a long time!

We use a double-walled stainless steel technology with an air gap to block the heat exchanges that occur by conduction or convection. A thin layer of copper covers the outside of the inner wall to prevent heat exchange by thermal radiation.

What is the advantage of stainless steel?

Stainless steel is a very strong material and known for its durability.

Our products and materials meet current food contact standards. They do not contain Bisphenol A (BPA) in accordance with current French regulations.

Aluminium flasks

Cleaning my mug

Whether you wash it by hand or in the dishwasher, the best method is the one that you prefer.

If you’re handwashing, add a few drops of soap to your sponge and rinse with fresh, hot water. For a thorough clean, soak the product overnight in a solution of water and baking soda. This will see your mug in perfect condition!

The second option is putting it directly into the dishwasher, if you have one! A quick and easy way to clean your mug.

We advise against putting your mug in the microwave or freezer, or exposing it to flames or any other source of heat.

Find spare parts

Our mug products are sold with accessories. However, over the mug’s lifetime it is possible that you may need one of its spare parts.

0.35 L insulated mug 900

Add the waterproof screw-on lid with flap to your 0.35 L insulated Mug 900.

View the product
Insulated mug: instructions, repairs
0.5 L insulated mug 900

Add the waterproof screw-on lid with flap to your 0.5 L insulated Mug 900.

View the product
Insulated mug: instructions, repairs