If your product cannot be repaired, return it to a WEEE collection point or any DECATHLON store to optimize recycling.

Ref: 8035650

Keymaze 300

Q: Is my Keymaze 300 GPS watch compatible with MAC OS?

Not all of the Keymaze Geonaute GPS watches are compatible with the MAC OS operating systems.

Q: How can I delete sessions on my product?

In order to remove your data from your product: 1. Switch on your product 2. Press the 'Mode' button twice to go to the menu 3. Select 'SPORT RECORDS' 4. Select 'DELETE ALL' 5. Select 'OK' to confirm. All your sports data will then be deleted.

Q: I don't seem to be able to transfer my data to the Geonaute Software.

1. Make sure you're using the latest Geonaute Software. 2. Check the metal contacts at the back of your watch for signs of corrosion. If they are corroded, clean them with alcohol or vinegar and a cotton swab. Also check that the clip is correctly positioned on your watch. 3. Reinstall product drivers: 3.1 On your computer, go to the Control Panel, System tab, then open the Device Manager. 3.2 Open the Ports tab (COM & LPT) and right click on "STMicroelectronics Virtual COM Port," corresponding to your device and select Uninstall. Your device will no longer be recognised. 3.3 Unplug and then plug in your device; the drivers will automatically reinstall and the following pop-up window will be displayed: 3.4 Check that the product has been properly recognized by the Device Manager. 4 - If you're still experiencing difficulty, please contact one of our support technicians via the "Contact" page at the bottom of this website.

Q: How can I retrieve my sessions so I can use them on a service other than myGeonaute (GPX file)?

If you want to use your sessions on a platform other than Geonaute Software: 1. Select your session from the My Sessions menu. 2. Click on the Export button, then File. You just need to download this file onto the site of your choice.

Q: Is my Keymaze 300 GPS watch compatible with DecathlonCoach?

The Keymaze 300 GPS watch is not compatible with our DecathlonCoach service. However, you can transfer your sessions to DecathlonCoach by uploading the GPX files of your previous sessions. In order to find out how to obtain a GPX file from a session on Geonaute Software, please refer to the corresponding question in the FAQs.

Q: How can I speed up the GPS signal reception?

Satellite signal reception quality is considerably affected by the surroundings and your movement. To facilitate reception, we recommend the following during signal detection: 1. Position yourself in an open space away from buildings and trees. 2. Place the GPS watch on a table or on the ground. 3

Q: Can I replace the battery of my product?

The battery cannot be replaced on this product.

Q: What is the battery life of my product?

You can use your Keymaze 300 GPS watch for 15 hours if the GPS is activated. On average, this is equivalent to 2 full days of hiking or 1 week of running.

Q: Is my Keymaze 300 GPS watch compatible with the most recent versions of Windows?

For Windows Vista & Windows 7, compatibility is guaranteed. Download the latest version of the Geonaute Software: However, the Windows 8 operating system no longer supports your Keymaze 300.

Q: How many sessions can I store on my product?

You can save up to 7 sessions on your product.

The KEYMAZE 300 connects to your pc using the GEONAUTE SOFTWARE software.

To discover and download GEONAUTE SOFTWARE, click here.

SOFTWARE AND APPLICATIONS

I MAINTAIN MY PRODUCT

SOFTWARE AND APPLICATIONS

Is my Keymaze 300 GPS watch compatible with MAC OS?

How can I delete sessions on my product?

I don't seem to be able to transfer my data to the Geonaute Software.

How can I retrieve my sessions so I can use them on a service other than myGeonaute (GPX file)?

CONNECTION

Is my Keymaze 300 GPS watch compatible with DecathlonCoach?

ACCURACY

How can I speed up the GPS signal reception?

BATTERY

Can I replace the battery of my product?

What is the battery life of my product?

ANOTHER QUESTION?

Is my Keymaze 300 GPS watch compatible with the most recent versions of Windows?

How many sessions can I store on my product?

What should I do if I can no longer switch on my product and the screen is frozen?

Is my Keymaze 300 GPS watch waterproof?

My data transfer cable or my strap is lost or broken. Where can I get a new one?

I MAINTAIN MY PRODUCT

- Cleaning :
In order to keep the glass clean, it is advisable to clean it with a damp cloth.

You can also clean the charging connector with a dry toothbrush.

- Charging :
You can charge your KEYMAZE 300 using the USB cable that came with your watch on a computer or any USB power outlet.

TROUBLESHOOTING

Here you will find the troubleshooting sheet for your product.
By following the steps in this sheet, you can check if there is a possible problem with your product. If necessary, you will find in the "I REPAIR" section the tutorials indicated for the repair. You can also come to the workshops of your DECATHLON store.

Link to download the watch troubleshooting sheet (coming soon).

I REPAIR MY PRODUCT

The following repairs can be carried out on this product :

End of product life

SPARE PARTS

Here is the list of spare parts for the KEYMAZE 300 :

- Bracelet :
Out of stock

- Charging cable :
Reference : 8117682
Standard commercially available micro USB cable (choose a charge + data model)

WORKSHOP SERVICES

You want to entrust us with your product for repair. Here is the list of services offered by our workshops :

(no workshop services for the KEYMAZE 300)

USED RESALE

Coming soon

Keymaze 300

SOFTWARE AND APPLICATIONS

CONNECTION

ACCURACY

BATTERY

ANOTHER QUESTION?

I MAINTAIN MY PRODUCT

TROUBLESHOOTING

I REPAIR MY PRODUCT

SPARE PARTS

WORKSHOP SERVICES

USED RESALE

USER GUIDES

Would you like to contact us? Access the contact form

Customer Service

OUR SERVICES AND COMMITMENT