MS 500 MINI STEPPER

Your MS 500 mini stepper (2023) is repairable.
You'll find our spare parts below.

Our spare parts and services are available for 10 years.
(from the date on which the product was bought new from a store or from our website, as shown on the receipt).

The MS 500 measures 47 x 42 x 24 cm and weighs 8 kg.

We recommend having at least 60 cm by 60 cm of space.

Your MS 500 mini stepper is equipped with a 4-function display:
Number of reps.
Length of workout.
Frequency.
Calories burned.

You can track your workout and see how you're getting on by looking at the number of reps you've done, how long it's been since you started your workout, how often you're training and how many calories you've burned since the start of your session.

You can analyse this data to track your progress from one session to another!

Domyos offers a 2-year warranty on your product's parts and labour under normal conditions of use from the date of purchase as shown on the receipt.
DOMYOS' obligation under this warranty is limited to the replacement or repair of the product, at DOMYOS' discretion.
This warranty does not apply in the event of:
        * Damage caused during transport.
        * Incorrect assembly.
        * Repairs performed by technicians not certified by DOMYOS.
        * Lack of maintenance.
        * Improper or abnormal use.
        * Use outside the private sphere.
This commercial warranty does not affect the legal guarantee applicable in the country of purchase.
More details in the user guide.

The MS 500 mini stepper (2023) comes almost fully assembled.
It takes just 5 minutes (and no tools!) to fit the back feet.

Please check the box carefully.

If the part is missing, make sure you have proof of purchase and your product's serial number, then submit a support request by clicking on "REQUEST ASSISTANCE".*

Alternatively, please contact your local store.

*This service is only available in certain countries and for certain products.

Your MS 500 mini stepper can be used to boost your cardio fitness and strengthen your lower-body muscles.

With a stepper, you use your muscular and cardiovascular systems at the same time.

The more workouts you do, the better your breathing and coordination will become. Kick off your workout with a 3- to 5-minute warm-up.

Next, spend around 20 to 30 minutes working your muscles.

After this, cool down gradually and then do a few stretches to increase your muscle flexibility and avoid injury.

Slim your figure at home by pairing strength work with cardio. The MS500 stepper uses your abs and lower-body muscles (glutes, thighs, calves, etc.) for a thorough, all-round workout. The lateral "twisting" movement will work your deep core muscles. And holding the resistance bands will strengthen your upper-body muscles.

NO.
This mini stepper has been designed to be set up, used and stored indoors only.

If you want to work your waist and core even harder, then try twisting your hips at the top of each step. This requires extra effort but will give you a more all-round workout.

If you have a problem while using your equipment, carefully read the user guide and our checklist above.

If the problem persists, please contact your local store or request help online using the button below*.

*This service is only available in certain countries and for certain products.

To turn on the console, start your workout or push the button.
Push the button again to display the information of your choice.

If the display doesn't turn on:
Check the battery and replace it if necessary.
Use a 1.5V LR03 or AAA battery.
Make sure the battery is the right way around (+/-).

To reset the console to 0, hold the middle button for 3 seconds.
The console automatically turns off after 3 minutes of inactivity.

Check the positioning of your console.
You can take it out and put it back in again.
Check the battery on your console.

Make sure you are performing every step motion in full

The MS500 stepper is equipped with non-slip feet and pedals with grippy surfaces to ensure maximum stability when in use.
If you have an uneven surface, and for optimal use, consider using fitness mats.

IMPORTANT: Do not store your stepper vertically.
This could cause the pistons to leak.
Note that the axles and ball joints are greased during assembly.

Step up before the pedals reach the base for greater efficiency and to protect your joints.
If you can hear a creaking or grinding noise, check that the nut and bolt are done up tightly.

Note that the pedal resistance depends on the speed.
During intensive use, the oil on the pistons becomes more liquid, and the resistance on your stepper changes.
Stop using it, and it will recover its original consistency.

Check that your mini stepper is properly assembled and that the screws are tight.
Any noise it makes will sound louder in a small room.

Check that the floor is flat.
If the floor is uneven, move the stepper or put some floor mats down underneath it.

Your MS 500 mini stepper (2023) is repairable.

It has a 2-year warranty against defects*.

If you wish to make a warranty claim, please ensure you have proof of purchase and your serial number, then create a support request by clicking on "REQUEST ASSISTANCE" below.
Our after-sales team will be in touch to help you via phone, email or video call.**

Alternatively, please contact your local store.

- Either to have the issue diagnosed (free) and repaired (free if covered by the warranty, or paid-for if not).
- Or for a product exchange (if covered by warranty and the product can't be repaired).
- Or for a credit note or a refund (if covered by warranty and the product can't be repaired).

If a part is broken and isn't covered by the warranty, you can find our spare parts below.

*More details available at the bottom of the page and in our user guide.
**This service is only available in certain countries and for certain products.

Our team has redesigned this mini stepper to improve it.

The pads under the steps are compatible with previous models.

The pistons are compatible with the previous model.
Please note that the fastening system has changed.
We have switched from a clip to a nut and bolt.
It's essential that you don't damage your clip and that you keep hold of it if you want to repair the "old model.
The clip isn't available as a spare part

The display on the new MS 500 mini stepper (2023) can't be fitted to the previous model

NO.
Our MS 500 mini stepper is designed for private use only.
It is not designed to be used at community centres or in any other professional or public setting.

Dimensions: 47 x 42 x 24 cm
Weight: 8 kg

Frame
100% steel
Outer shell
100% polypropylene