Ref: 8779484



Item code  Raipon / Raipon 2

Are you looking to repair or maintain your NEOMOUV Electric Assistance Hybrid Bike? Welcome to the after-sales service sheet for repairing your Neomouv Raipon or Raipon 2!

Assembling your city bike

Did you choose home delivery for your bike? This user guide provides all our tips for assembling your new Neomouv EAB!

Accreditation certificate

All Neomouv EABs have been put to the test by an independent laboratory and have been certified compliant with standard CE EN 15194. Here you'll find the accreditation certificate for your bike!

User guides

Here you'll find the user guides for your Neomouv EAB!

Practical tips

What pressure should your tyres be inflated to?

Having the right tyre pressure is particularly important on an electric bike. The wheels have a lot of weight on them because of the combination of the motor and bike. To minimise the risk of puncture and increase your battery life, it is necessary to follow the pressure displayed on the side of the tyres.

(Because of the current supply chain complexities, it is possible that several different tyres may be used, which is why we cannot tell you the exact pressure to use).

How often do you need to recharge your battery?

Depending on the model, the battery requires around 7 hours to fully recharge depending on
ambient temperature and wear on the battery. This "slow" charge time is intentional, with the goal of
preserving your battery's life span.

How should you store your battery?

Although batteries are intended for use in all weather conditions, they are not designed to be stored in extreme conditions (humidity, cold, heat, etc.).

So we strongly recommend storing your battery somewhere at a moderate temperature (between 10°C and 25°C), dry, and out of direct sunlight.

To avoid damaging the battery, it is important not to store it fully discharged for a long period of time, and to recharge it at least every 3 months (even unused).

Should you wait until your battery is completely flat before charging it?

No. Lithium-ion batteries have no memory effect and can therefore be charged at any time.

We recommend charging your battery regularly to keep it working well (See "How should you store your battery?"

Does the battery charge while cycling?

No, it doesn't have a dynamo. Some systems let you charge the battery as you ride or brake, but this doesn't generate much power. You'd have to ride several dozen kilometres to generate 1 km of additional power.

Can you leave your charger connected to the battery even after it's finished charging?

When the battery is fully charged, the charger will cut out but still be on. So it is better to unplug it. 
To protect it after a long charge (over 24 hours), unplug it from the charger and store it in a dry, ventilated place.

Do you need to pedal for the electrical assistance to start?

Yes, NEOMOUV EABs are compliant with current European standards. This is why the assistance only helps you while you're pedalling!

EABs are equipped with sensors that detect your pedalling and send that information to the bike's "brain" to activate the motor. As soon as you stop pedalling and/or if you brake, the motor stops instantly.

There are two types of sensors: either a pedalling sensor (generally on bikes equipped with a wheel motor) or a torque sensor (which measures the pressure exerted by the user on the pedals, generally on bikes with a chainring motor).

Can you ride when it's raining? are the components watertight?

The battery and the other electrical components (display, controller, motor) can be used in the rain, but should not be submerged or washed with a high-pressure jet.

So we recommend sheltering your bike as much as possible when you're not riding it.

Can you ride when your battery is flat?

Without assistance or when the battery is discharged, your electrical assistance bike becomes a standard bike, except that it will be heavier and harder to get going

What should you do if you have a problem with your electric bike?

Click on the YOU'VE GOT A PROBLEM tab and you'll find an FAQ where you can get solutions to any difficulties you may be having with your Neomouv EAB.

You can also visit one of our Decathlon workshops, where our cycling experts will take a look at your bike.

What should you do if your battery wears out?

When your battery wears out, take it to your local Decathlon store, which will send it to a specialist recycling facility.You can also drop it off at a COREPILE or ECOSYSTEM collection centre for efficient, safe recycling of batteries and electrical and electronic waste.

What happens if you forget to turn your bike off?

The bike turns off automatically after a few minutes if it isn't being used.

What is the lifetime of your battery?

Your battery is designed for full performance for 2 years or 600 cycles (1 cycle = 1 charge + 1 full discharge; or 2 half-discharges and 2 half-charges).

What is the range of the battery?

Your electric bike's range depends on a number of factors:

> THE BIKE'S LOAD: The range will be reduced if the bike is overloaded

> THE TYPE OF ROUTE: The battery life will be shorter if your route includes climbs

> THE TYRE PRESSURE: The battery life will be better with tyres inflated between 3.5 and 5 bars (inflation to follow is located on the sides of the tyres).

> THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside

> THE ASSISTANCE MODE USED: We recommend reducing the assistance mode when the battery is running low.


Neomouv Raipon & Raipon 2 batteries have a capacity of 522Wh which covers between 80 and 100km.
Follow best practices to ensure your electric bike achieves its full range.

Is the bike compatible with child seats?

Neomouv Raipon & Raipon 2 hybrid bikes are compatible with child seats thanks to their 27kg pannier rack. The list of compatible child seats is available below, under "Compatible accessories"

Which cycle carrier can hold your electric bike?

Your bike is compatible with the THULE Europower bike rack available in Decathlon stores.

This bike rack can hold up to two electric bikes.

What is walk mode?

Walk mode is an electrical assistance mode that helps you move your bike when you are walking alongside it. It can be very handy in certain situations, such as coming out of a garage with a ramp. You can push your bike without any effort.

To activate it, turn on the bike's control screen and follow the following instructions. Be careful: the bike will begin to move at a constant speed of 6 km/h.

Raipon & Raipon 2: To activate walking mode, short press the "ON/OFF" button, and then immediately afterwards, hold the "-" button to activate walking mode.

You can find this information in your bike's user manual!

IMPORTANT: Do not use this mode whilst on the bike as this may damage the motor.

How to reset the kilometre trip counter to zero?

To reset the kilometre trip counter (TRIP), the bike's control screen must be on and you should follow the following instructions:

RAIPON & RAIPON 2: Push and hold the "+" and "ON-OFF" buttons simultaneously and for several seconds to reset to zero.

How do you change the units (km/h < > mph)?

To change the units (km/h< >mph), refer to your bike's user manual.

Got a problem?

Having trouble with your bike? You can find our FAQs here.

Broken or lost key

If you have only lost one key, you can have one remade by a locksmith.

If both keys have been lost, your bike must be sent to a Decathlon Regional Workshop for a replacement cylinder.

Your battery won't charge

1. Check that there isn't any dirt in the way of the connection
Your battery charger's connectors should be clean and there should be no dirt preventing contact between the battery and its connector. The pins connecting the charger to the battery should not be twisted.

2. Check the Battery > Charger > Mains socket connection
> Make sure the charger you are using is an original one provided by Decathlon
> First plug the charger into the battery, and then the charger to a mains socket (to prevent micro-arcs at the battery)

Solid red LED light = battery is charging
Solid green LED light = battery has finished charging
Blinking red/green LED light = Problem during charging (either a battery problem or a charger problem)

A fully discharged battery will take between 8 and 9 hours to recharge.

If the problem continues, visit one of our Decathlon workshops.

Your electrical assistance won't activate or is very jerky

1. Check that the battery is well charged
An almost empty battery can cause a jerking effect while riding before going completely flat. So check the battery indicator on the screen, near the handlebars.

2. Check that the battery is clean, properly attached and locked in place
> Check that the battery's connectors and holder are clean and in good condition.
> The battery should be pushed all the way into its holder
When you push it in, it will click to indicate that it is correctly in place.
Lock the battery and remove the key.

3. Check the bike's connectors.
To access most of the connectors, open or slide off the covers protecting the electrical cables (plastic bands or neoprene covers). There are 2 types of connectors:
 -> "Screw-in" connections
For "screw-in" connections, which you can recognise from the two metal rings, you will need to unscrew both rings in order to disconnect the cables. Be careful not to lose the small plastic washer between the two rings when you unscrew them. Once opened, check that each connector is clean, then put the connector back in place. To do this, position the male and female connectors opposite each other. Make sure you line up the indicator arrows before pushing them in.
Screw the two metal rings as far as they will go to secure the connector.
-> "Push-in" connections: The male connector is simply inserted into the female connector. Check that both connectors are fully inserted, and push them back in if necessary.

4. Tyre pressure and overloading
The total weight on the bike and the tyre pressure influence the motor's behaviour. A greater load with a lower pressure (<3.5 bars) will negatively impact the efficacy of the electric motor.

If the problem persists, submit a support request or visit a Decathlon workshop.

Your battery life is low or has gone down

1. Make sure you are using and storing it as recommended

Your electric bike's battery life depends on various things:
> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill
> THE TYRE PRESSURE: The range will be better with tyres inflated between 3.5 and 5 bars.
> THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside (up to 50% less)
> THE ASSISTANCE MODE USED: We recommend selecting a lower power assistance mode when the battery charge is low.
> YOUR PEDALLING CADENCE: The more you pedal, the further you will go

2.An old battery may lose some performance
Its battery range will therefore be shorter. Visit your Decathlon workshop to give your battery a check-up.

Your control screen won't switch on

To switch on the Neomouv EAB's screen, hold down the "ON / OFF" button.
If the screen still doesn't light up, follow this procedure:

1. Check that the battery is well charged
> Press the battery button
> Check that at least one LED is turning on
> If one of the LEDs is flashing, recharge the battery by connecting it to its charger and a socket

2. Check that the battery is clean, properly attached and locked in place
> Check that the battery's connectors and holder are clean and in good condition.
> The battery should be pushed all the way into its holder
When you push it in, it will click to indicate that it is correctly in place.
Lock the battery and remove the key.

3. Check that the display is connected
> At the front of the bike, slide the neoprene cover off the screen to reveal the pair of connectors for the screen (black).
 > Do the same as before to check the console's connections.

4. Turn the screen on by holding down the On/Off button

If the problem persists, submit a support request or visit a Decathlon workshop.

Your bike is new and your battery won't turn on

Start by recharging your battery for at least 1 hour. Check that the battery connectors and holder are clean and in good condition.
When inserting the battery into its housing, you should hear a "click" that confirms that the battery is in place.

If the problem persists and the battery still doesn't turn on, submit a support request or visit a Decathlon workshop.

Your electrical assistance doesn't stop when braking

The electric assistance should cut out automatically when one of the brake levers is applied.

If this is not the case, check that the connections of both brake levers are in good condition and correctly inserted.

> Slide down the two neoprene cable covers at the front of the bike to uncover the brake connectors

> To check whether the connectors are clean, in good condition and correctly pushed in, unscrew the two rings on either side of the black washer.

> Check that each connector is clean and in good condition

> Reconnect everything properly. To do this, position each male and female connector opposite each other and line up the indicator arrows before pushing them in. Don't forget about the washer between the two rings.

> Screw the knobs as tightly as possible to secure the connection.

If the problem persists, submit a support request or visit a Decathlon workshop.

Your control screen is displaying an error message

If an error code appears on your display, visit a Decathlon workshop.

The speed indicator on your screen stays on zero

For wheel motors (Raipon): Check the condition of the motor connections and ensure they are pushed in (located at the rear right base of the frame, near the chain). They should not be bent, and should be fully pushed in and tightened.
For chainring motors (Raipon 2): Check that the wheel magnet is correctly positioned with respect to the black speed sensor located at the left rear base of the frame, as speed information is provided by this sensor.

If the problem persists, visit a Decathlon workshop.

Product maintenance

Regular maintenance is important if you want to keep your bike working efficiently for as long as possible, so we've put together some tips to help you service your bike.

1. Before each ride, be sure that your tyre pressure is between 3.5 and 5 bars (the inflation to follow is written on the side of the tyre).

2. Charge the battery at least once every 3 months.

3. Store the battery in a dry place, at a moderate temperature, and out of the sun.

4. Clean your bike regularly: degrease the chain, clean the frame and components, and lubricate the chain. Below is a complete file on easy bike maintenance! Pssst: by regularly maintaining your bike, you reduce the risk of breakage and trips to the workshop!

Spare parts

You can find spare parts for your Neomouv EAB in the Workshop.

Our warranty commitments

NEOMOUV offers a 5-year warranty on the frame, fork, handlebar and stem subject to the bike being used under normal conditions. All other components (battery, electrical components, and mechanical components excluding wearing parts) and labour come with a 2-year warranty from the purchase date.

Professional uses of Neomouv EABs are not covered under these warranties.