If your product cannot be repaired, return it to a WEEE collection point or any DECATHLON store to optimize recycling.

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ONdaily

Q: How should I carry the ONdaily?

Your ONdaily is equipped with a 3D accelerometer and a specially developed algorithm to help ensure accurate measurements so you don't have to worry about the positioning of your device. This means you can put your device in your pocket, your rucksack, your hand bag or even wear it around your neck.

Q: I can't seem to transfer my data.

Your ONdaily definitely needs an update. In order to do this you need to: 1. Download the latest version of the ONconnect software by clicking on the link below. 2. Connect your ONdaily to your computer, launch the ONconnect software then unplug your product. The LED lights will come on to show that the update is complete.

Q: What do I do if ONConnect doesn't recognise my product?

1. Make sure the cable is properly connected to your watch and computer. 2. Make sure you use a micro-USB cable capable of data transfer. Some micro-USB cables can only be used for charging. These can be identified by a lightning bolt icon on the cable. 3. Make sure you have the latest version of ONconnect However, if you're still experiencing problems, please contact our Support team via the "Contact" page at the bottom of this website.

Q: How long does it take for my ONdaily battery to charge?

It takes about 2.5 hours to fully charge your ONdaily. NB: Note: you need to recharge your device at least once every two months, if your device is left unused for a long period of time.

Q: I'm not going to use my ONdaily for a few months

do I need to do anything in particular?

FIRST USE

SOFTWARE AND APPLICATIONS

FIRST USE

How should I carry the ONdaily?

SOFTWARE AND APPLICATIONS

I can't seem to transfer my data.

What do I do if ONConnect doesn't recognise my product?

BATTERY

How long does it take for my ONdaily battery to charge?

I'm not going to use my ONdaily for a few months

I MAINTAIN MY PRODUCT

You can clean the charging connector with a dry toothbrush.

TROUBLESHOOTING

Here you will find the troubleshooting sheet for the ONDAILY.
By following the steps in this sheet, you can check if there is a possible problem with your product. If necessary, you will find in the "I REPAIR" section the tutorials indicated for the repair. You can also come to the workshops of your DECATHLON store.

Link to download the watch troubleshooting sheet (coming soon).

I REPAIR MY PRODUCT

The following repairs can be carried out on this product :

End of product life

SPARE PARTS

Here is the spare parts list for the ONDAILY :

(no spare parts currently available)

WORKSHOP SERVICES

You want to entrust us with your product for repair. Here is the list of services offered by our workshops :

(no workshop services currently available)

USED RESALE

Coming soon

ONdaily

FIRST USE

SOFTWARE AND APPLICATIONS

BATTERY

I MAINTAIN MY PRODUCT

TROUBLESHOOTING

I REPAIR MY PRODUCT

SPARE PARTS

WORKSHOP SERVICES

USED RESALE

Customer Service

OUR SERVICES AND COMMITMENT