The strap of your watch can be removed by sliding it to the side.

If your product cannot be repaired, return it to a WEEE collection point or any DECATHLON store to optimize recycling.

Ref: 8391961, 8391963, 8391962, 8529029, 8529028

ONmove 500 HRM

Q: How to transfer the sessions from my ONmove 500 GPS watch to my computer

You can transfer your sessions from your ONmove 500 sessions to your computer using the ONconnect program The ONconnect program acts as a gateway between your watch and your DecathlonCoach space on your computer. 1 - Download and install the ONconnect program 2 - Launch the ONconnect program and log in with your myGeonaute username and password. If you do not have a username and password, you can create an account 3 - Connect your ONmove 500 and wait until your product is detected 4 - Once it has been detected, your available sessions will appear in your ONmove 500 5 - Select the sessions that you wish to transfer to your myGeonaute account as well as the sport practised and click Transfer 6 - Once the sessions have been transferred, you can choose to delete the memory of your watch or store the data.

Q: If automatic firmware update doesn't work ?

If automatic Firmware update doesn't work, you can manually update the program of your ONmove 500 HRM: Download this file by clicking the link below Unzip the file. Connect your ONmove 500 HRM & open the workstation Copy the firm500.frm, BLE500.frm and ppg.frm files onto your ONmove 500 HRM watch Press the "Lighting" button on your product to launch the update. This will finish when the product reappears on your Workstation again. You can now enjoy the latest features of your ONmove 500 HRM!

Q: How to connect my DECATHLON account to Strava for the first time

In order to connect your DECATHLON account to Strava, follow the procedure below: Open your DECATHLON CONNECT application Select "settings/Link my accounts" and select Strava Connect your Strava account.

Q: How to transfer my sessions from my ONmove 500 to my smartphone

To transfer your sessions to your smartphone: 1. Make sure that your phone is compatible 2. Make sure that you have installed the DECATHLON CONNECT application (available on Apple Store and Google Play) 3. Activate Bluetooth on your phone 4. Launch the DECATHLON CONNECT application 5. Hold down the button at the bottom left of your watch for 2 seconds in order to open the "Connect" mode 6. On DECATHLON CONNECT, "select your product" if you are using the application for the first time. 7. Your phone is connected and your sessions should appear on your phone

Q: I logged in with the wrong Facebook account when making the connection between Strava and myGeonaute connect. What must I do to log in with another Facebook account?

To change the Facebook account you are using to connect Strava and myGeonaute connect, just: - log out of the myGeonaute connect application - log out of Facebook in your browser - empty the cache of your browser - log in to the correct Facebook account using your browser You will then be able to log into myGeonaute connect and reopen the connection with Strava using another Facebook account.

Q: What should I do if my product is not recognised by ONConnect?

1. Check the cable connections to your watch and to the computer. 2. Make sure that you are using a micro-USB cable that can transfer data. Indeed, some micro-USB cables can only be used for charging. This is indicated by the "lightning" sign on the cable. 3. Make sure that you have the latest version of the ONconnect program: If, however, you are still having problems, please contact our Support team by going to the "Contact" page at the bottom of this website.

Q: Why is my heart rate incorrect?

We chose to use the latest generation Philips sensor to give you one of the most reliable sensors on the market. First and foremost, it is important to correctly position the watch on the wrist: Your watch must be correctly adjusted without feeling uncomfortable. If the strap is too loose, the watch will be unable to correctly measure the signal. The measurement of the heart rate using the heart rate monitor sensor at the wrist (optical sensor) works best when the sporting discipline involves repetitive movements such as running or cycling. It is advisable to use a heart rate monitor belt for fitness sports (weight training, etc.) In order to measure the pulse signal at the beginning of the activity effectively, start the activity a few minutes before your session so that the watch can find the satellites and obtain the pulse signal. When it is ready, you can start the stopwatch. However, some factors can affect the measurement of the heart rate: - The analysis of the blood flow (pulse) using a beam of light will never be as fast as the electromagnetic signal captured by a heart rate monitor belt. - The watch is located relatively far away from heart, which means that the blood will take some time to flow to your wrist. During interval training, there will be some latency in the time it takes to measure the signal. - In cold weather, the blood vessels of the circulatory system will decrease in size. This can be interpreted by the watch as a low or high heart rate. - The blood vessels of your right arm and your left arm may be different. If you are not obtaining the best results with one arm, try the other arm. - Similarly, if you have tattoos in the area of the watch, the heart rate cannot be measured.

Q: How can I improve the reception speed of the GPS signal?

The quality of reception of the satellite signal can be significantly affected by the environment and your movements. In order to improve reception, we recommend the following during signal detection: 1. Make sure you are in an open space away from the surrounding buildings and not under a tree. 2. Put the watch on the ground.

Q: What is FastFix & how to update it ?

The FastFix technology uses your watch to capture the signal satellite more quickly. This way, you can start your activity without waiting. The fastfix actually captures the satellite's tracking journal. Bear in mind that these tracking journals are valid for 7 days. Consequently, in order to continuously benefit from the FastFix technology, you must update the FastFix of your product every 7 days by synchronising your ONmove 500 with the ONconnect program. Otherwise, it will take longer to capture the satellite signal. To download the ONconnect program, click the link below for Mac or Windows. To find out if FastFix is up-to-date on your watch, go to the menu: Settings > About > FastFix. You will be given a notification telling you if FastFix is up-to-date or not. If you do not want to be constrained by this 7-day period, you can carry out a manual update as follows: 1. Connect your ONmove 500 to your computer 2. Go to the Workstation 3. Delete the ONCONNECT.JSON 4. Start ONconnect to view the update information of FastFix 5. Disconnect your product so that FastFix can be updated

Q: How is the altitude measured?

The OnMove 500 gives you the instantaneous altitude as well as the elevation gains (positive or negative) covered thanks to the GPS technology. When you download your data to the application, the system recalculates the actual altitude using your route and the map. Consequently, there may be a difference between the watch data and the data of your smartphone or computer. The measurement using a GPS signal is not as reliable as that obtained with a built-in barometer. When your elevation gains are low several times running, you may experience a more significant error than if you are climbing mountains with significant elevation gains

Our running designers developed this watch to measure your speed,running distance and heart rate. Are you looking for a simple and complete watch for measuring your running performance? Measure your heart rate at your wrist and plan your interval training sessions with this GPS watch.

Last firmware version update : 1.15

The ONmove 500 HRM cconnects to your phone using the DECATHLON CONNECT application and to your computer using the ONCONNECT application..

IMPORTANT : for users who switch from the old app My Geonaute Connect to DECATHLON CONNECT, it is important to RESET the watch.

SOFTWARE AND APPLICATIONS

SOFTWARE AND APPLICATIONS

How to transfer the sessions from my ONmove 500 GPS watch to my computer

CONNECTION

If automatic firmware update doesn't work ?

How to connect my DECATHLON account to Strava for the first time

How to transfer my sessions from my ONmove 500 to my smartphone

I logged in with the wrong Facebook account when making the connection between Strava and myGeonaute connect. What must I do to log in with another Facebook account?

What should I do if my product is not recognised by ONConnect?

CLARIFICATION

Why is my heart rate incorrect?

How can I improve the reception speed of the GPS signal?

What is FastFix & how to update it ?

How is the altitude measured?

BATTERY

My charging cable or my wrist strap is lost or broken. Where can I buy a replacement?

Why does the battery of my ONmove 500 lose charge so quickly?

Can I use my watch when it is charging?

What power supplies can I use to charge my ONmove 500 GPS?

ANY OTHER QUESTIONS?

What should I do if my ONmove 500 GPS watch does not switch on?

How to launch an indoor session

Why can't I detect my heart rate monitor belt?

How to activate the hydration/nutrition alert

I MAINTAIN MY WATCH

- Cleaning the watch :
In order to keep your watch glass clean, it is advisable to clean it with a damp cloth.
In order to optimize the performance of the heart sensor, it is also advisable to clean it regularly with a damp cloth.

You can also clean the charging connector with a dry toothbrush

- Charging the watch :
You can charge your watch using the USB cable that came with your watch on a computer or any USB power outlet.

TROUBLESHOOTING

Here you will find the troubleshooting sheet for your product.
By following the steps in this sheet, you can check if there is a possible problem with your product. If necessary, you will find in the "I REPAIR" section the tutorials indicated for the repair. You can also come to the workshops of your DECATHLON store.

Link to download the watch troubleshooting sheet (coming soon).

I REPAIR MY WATCH

The following repairs can be carried out on this product :

Bracelet change

End of product life

SPARE PARTS

Here is the list of spare parts for the ONmove 500 HRM :

- Wrist strap :
Reference : 8400580 - 8400581 - 8400582

- USB cable :
Reference : 8322620
Standard commercially available micro USB cable (choose a charge + data model)

You can order spare parts on our website decathlon.co.uk (depending on availability) by clicking on one of the buttons below.

WORKSHOP SERVICES

You want to entrust us with your product for repair. Here is the list of services offered by our workshops :

USED RESALE

Coming soon

USER GUIDES

DECLARATION OF COMPLIANCE

WOULD YOU LIKE TO CONTACT US ?

ACCESS THE FORM

ONmove 500 HRM

SOFTWARE AND APPLICATIONS

CONNECTION

CLARIFICATION

BATTERY

ANY OTHER QUESTIONS?

I MAINTAIN MY WATCH

TROUBLESHOOTING

I REPAIR MY WATCH

SPARE PARTS

WORKSHOP SERVICES

USED RESALE

USER GUIDES

DECLARATION OF COMPLIANCE

WOULD YOU LIKE TO CONTACT US ?

Customer Service

OUR SERVICES AND COMMITMENT