Rappel produit : Kiprun GPS 500 et 550

REF: 8527651, 8527652, 8527648, 8527647

PRODUCT RECALL : KIPRUN GPS 500 ET 550

The Kiprun GPS 500 and 550 are subject to a product recall, see this page to find out more.

Product recall

As part of our quality processes, Kiprun's teams have identified a potential risk: the battery is likely to overheat and may cause burns and/or a possible outbreak of fire during charging and/or in use.

We don't want to take any risks when it comes to the safety of our users and we have decided to recall all of our products.

As a precaution, we invite you to return your product to the nearest store for a refund.

Our customer relations center is available to answer all your questions on this subject. For the return of the product, please see with your shop.

Thank you for your understanding and please accept our apologies for the inconvenience caused.

F.a.q.

I am concerned and would like additional information.

As part of our quality processes, Kiprun teams have identified a potential risk:
the battery is susceptible to overheating during charging and discharging, and may pose a risk of fire and burns.

But concretely what should i do with my product?

I bring my product back to the nearest store where I will be reimbursed.

I would like to fix it myself.

It is not possible to repair your product because it is irreparable.

How do i know if i am affected?

All Kiprun GPS 500 and 550 products, model code (located on the back of the product): 2655854, 2655855, 2655858, 2655859 are concerned.

THE KIPRUN500 BY COROS GPS WATCH (8736273) IS NOT CONCERNED BY THIS RECALL.

I don't have the product receipt?

If you have a Decathlon customer account, we can find proof of purchase.
If you are not the purchaser of the product, try to contact the purchaser to retrieve proof of purchase (receipt or Decathlon customer account number).
Otherwise, even without proof of purchase, you will be refunded the current selling price of the product.

Can i have a replacement product?

This product is no longer sold.
We have another model, the KIPRUN GPS500 BY COROS which has the same features and even more.
You can use your refund to purchase this new product.

Do i have to make an appointment to make the return?

No, you just have to come to the store when you can.

If my product is no longer under warranty (more than 2 years), is the product concerned?

Yes, all products, regardless of date of purchase, are affected and will be refunded.

I no longer have the product packaging, is this a problem?

No, you can only bring the product (and its charging cable).

Is the risk significant?

2 incidents identified (without bodily injury) out of several tens of thousands of sales made on this product.
However, as a precautionary measure, we wish to recall these products.

I had an accident !

We ask that you contact your store to report an accident.

What if i have to run a race with the product?

We ask that you do not use the product and return it to the store.

Can you explain to me the risks if i continue to use it?

You are taking a risk for your safety.
This is the reason why we ask you to bring the product back to the store where you will be reimbursed.
Note that it is not possible to repair your product because it is irreparable.

I am on vacation or i need this product for a competition.

By going to your store for the refund, you can go directly to the department concerned in order to be advised on the purchase of a new item that meets your needs.
You can wait until you return from vacation to take the steps.

Can i go to any decathlon?

Yes, No problem.

While waiting to bring the product back, should i do anything?

You can turn off the watch, do not charge it and stop using it.

I don't want to lose the data related to my practice and the outings already carried out, what should i do?

You can perform a final synchronization.
The data will always be available via Decathlon Connect or Decathlon Coach.
Also, if you buy the KIPRUN GPS 500 BY COROS, you will be able to connect your Decathlon account in the Coros APP and thus continue to have all your data in the same place.

My watch is being repaired in the workshop, what should i do?

Your product will not be returned to you. You can return to the store to obtain a refund for your product.

I no longer live in the same country or i don't have a decathlon near me, what should i do?

Please contact the CHC of your country.