RECALL INFORMATION

MTB ROCKRIDER 520 & ROCKRIDER 540

1864085

ROCKRIDER 540

Grey - Size XL

1864082

ROCKRIDER 540

Grey - Size M

1864811

ROCKRIDER 520

Black - Size M

2002103

ROCKRIDER 520

Navy Bleu - Size M

We thank you for the trust you placed in us by buying a B’Twin Rockrider 520 or 540 mountain bike.

Following regular quality control tests, BTWIN has detected a fault with a small quantity of frame sizes (noted above).

For this reason, we ask you to please verify if your bicycle is concerned with this product recall or not, before you use it again:

- Enter the information of your MTB:

Model, colour, size and serial number

- A message box will appear confirming if your MTB is affected by the recall or not.

If your MTB is concerned by this product recall:

Please take your MTB to any Decathlon store and ask a store assistant for further help with this product recall. We will replace a defective bicycle with a new, identical model, at no cost to you. If for whatever reason you are not satisfied with the replacement bicycle, we can offer you a full refund.

 

If you are unable to locate or validate the necessary information:

Please still take your bike to your local Decathlon store and ask a store assistant for further help with this product recall. Our staff will happily verify if your bicycle is affect or not.

 

Customer enquiries

Our customer contact centre is at your service to answer any questions you may have, please call +44 (0)3 454 507 936, available Monday to Friday 9/8pm, Saturday 9/6pm and Sunday 12/8pm.

 

Again, we would like to apologise for the inconvenience this recall may have caused you. We take quality control and regular testing very seriously at BTWIN, as the safety of our customers is our first priority.

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