RIVERSIDE 100E

WARNING: be careful to protect the rear derailleur.

Check that your brakes are working correctly. If you feel that they aren't powerful enough, try adjusting them with the help of our video tutorial.

If you're still having problems with your brakes after adjusting them, it might be because your brake pads are worn. Head to the "Maintenance" section, where you'll find a video explaining how to change them.

If you're still having problems, come and see us in one of our workshops!

When you first get your bike from the store, the brake pads and discs are brand new and therefore the initial braking performance is very low (weak).

A sharp prolonged braking action (for example, during a descent) with brakes that have never before been used can cause the pads to overheat and to "freeze up".

To prevent this from happening (which could make them unusable), we recommend that you bed them in. This takes about 10 braking actions per brake. For each braking action: apply a single brake to slow the bike down from about 25 km/h to 5 km/h without fully blocking the wheel. Repeat with the other brake.

The tyre pressure is something you should check regularly on an electric bike. The wheels have a lot of weight on them because of the combination of the motor and bike.

To reduce the risk of punctures and ensure your bike can achieve its maximum range, we recommend inflating your tyres to a pressure of 4 to 5 bar.

Check that your different cable housings aren't damaged and that they're well-positioned.

If you see a damaged housing (for example, if you see the metal cable), change it as soon as possible.

Visit a workshop so that our mechanics can repair your bike!

Adjusting your seat to the correct height is important to avoid pain from pedalling in an uncomfortable position.

We recommend wearing a helmet and gloves while riding. Because anyone can take a tumble... 

Make sure your battery is locked in place and that you have enough charge for your journey.

> Store your bike in a place that is cool and sheltered.

> Before you put it away, clean your bike to remove mud or sand that could corrode your bike.

> Lubricate the chain: spray the entire bike with "ALL IN ONE" to protect it from rust

> Move the derailleur to the smallest sprocket

> Charge the battery at least once every 6 months (the more often, the better)

SETTING OUT ON A CASUAL RIDE OR LONGER TOUR ON YOUR RIVERSIDE BIKE?

Here are a few tips for you:

1- SAFETY

Wear a certified helmet, purchased recently; remember that the head is impacted in one out of every two falls!!
IMPORTANT: Helmets have a limited effective lifespan, even if they haven't been involved in a crash! Find out more when making your purchase.
 - Set off with a bike that is properly adjusted and well maintained.
- Take your phone (fully charged!) to make a call should you need help.
- Map out your route ahead of time so you can take bike trails and paths that are free of cars as much as possible.
- Take a first aid kit (in a bag under the saddle, for example)
- If you'll be riding in the dark, make sure you have front and back lights mounted and operational. 

2- COMFORT

- If you're just getting started with cycling: Start with one hour rides and gradually lengthen them as you gain experience.
- Wear clothing that is appropriate for the length of your ride, plus gloves.
- Don't try to push hard on the pedals. Instead, switch gears so you can pedal more easily and faster. You'll be able to go further for longer.
- Depending on the weather, bring along clothing to protect you from the cold or rain.
- Don't forget to do some stretches after your ride.
- STAY HYDRATED!! 

3- ALWAYS TAKE A TYRE REPAIR KIT WITH YOU!

 - A tyre pump. Some pumps will fit onto the frame's screws for the water bottle holder.
- 3 tyre levers, one inner tube, a Riverside 100 15mm spanner, which you can fit into a saddle bag. 
Learn to make repairs yourself!! Watch the following video.

 4- DRINK REGULARLY

- Attach a water bottle holder to your bike, and bring a bottle along so you can drink as you ride, or carry a water bottle in a backpack.
- Remember to drink water regularly (every 20 minutes and at least half a litre per hour)! 

5- REMEMBER TO EAT

- Take some energy bars (you can carry them in a saddle bag or handlebar bag)
- Don't wait until you feel hungry to eat. Eat something every hour to give your muscles more energy.

It takes five and a half hours to charge the battery fully (from 0% to 100%). However, it only takes 3 hours to charge the battery from 0% to 80%.

It's an electric-assist bike. This means you can also ride it without assistance.

However, you may well notice the additional weight of the assistance system.

Yes, the charger and the battery can be left plugged in round the clock.

When the battery is fully charged, the charger stops charging. You can tell when it is charged because the LED will turn off.

No. Lithium-ion batteries have no memory effect and can therefore be charged at any time.

We recommend charging your battery regularly to keep it working well.

No, it doesn't have a dynamo. Some systems let you charge the battery as you ride or brake, but this doesn't generate much power.

When your battery wears out, take it to your local Decathlon store, which will send it to a specialist facility to be recycled.

The warranty on your battery is for 2 years or 500 cycles (1 cycle = 1 full charge + 1 full discharges, or two 50% charges + two 50% discharges).

You must store and charge your battery in a cool (between 10°C and 25°C), dry place, out of direct sunlight.

Do not store the battery for long periods if it is empty or below 10% charge as this may result in deep discharge and damage the battery.



You should charge the battery (even if it's not being used) at least once every three months to prevent deep discharge and loss of the battery's capacity.

You can store your battery for up to six months without recharging, without degrading battery capacity. If storing it for longer than six months, you must fully charge it.

Your electric bike's range depends on a number of factors:

> THE BIKE'S LOAD: The range will be reduced if the bike is carrying too much weight.

> THE ROUTE: The range is reduced on climbs.

> HOW YOU RIDE THE BIKE: The range depends on how much effort you expend when pedalling.

> THE TYRE PRESSURE: The range increases when tyres are inflated to a pressure of between 4 and 5 bar.

> THE OUTDOOR TEMPERATURE: The range is reduced in colder weather.

> THE POWER ASSIST MODE: We recommend reducing the assistance mode when the battery is running low.

> FOLLOWING THE INSTRUCTIONS FOR CHARGING AND STORING YOUR BATTERY.


The Riverside 100E's estimated battery range is 70 km in mode 1, 60 km in mode 2, and 40 km in mode 3 when the instructions are followed correctly.

When you take your new bike out for a ride for the first time, a lot of parts can shift and fall into place.

You'll hear the spokes on your wheels creak because of the residual torsion in them from the assembly process; this is normal.

Your wheels should not buckle or be twisted in any way. If this does happen, use the free check-up available to you within three months of purchase and call in at one of our Decathlon workshops to have your wheel repaired free of charge.

A bent hanger causes the derailleur to be out of alignment and therefore unable to function correctly.

Stand behind your bike and check the alignment of the derailleur.

If the hanger is twisted or broken, take your bike to a Decathlon workshop to have it replaced. A spare derailleur hanger is included with your purchase of a new Riverside bike.

Before putting on a new inner tube, have a quick feel inside the tyre to make sure there's nothing sharp still stuck to the inside.

You can make a copy of your key at any locksmith.

If you have lost both keys to your bike, please visit a Decathlon workshop to have the lock on the bike changed.

You'll be given two new keys to go with the lock.

We provide a lifetime warranty on your bike's frame, stem and handlebar.

This warranty applies to normal use of your bike. Your bike is designed for regular cycling on roads and paths, so if you use your bike for a sport for which it is not intended, such as mountain biking (MTB) or downhill mountain biking (DH), and the frame cracks, the warranty will not apply.

1. CHECK THE BATTERY > CHARGER > MAINS SOCKET CONNECTION



> Make sure the charger you are using is an original one provided by Decathlon.

Connect the charger to the battery and to a mains socket.

Charger light is red: the battery is charging.

Charger light is green: the battery has finished charging.

Charger light is flashing: the battery or charger has a problem.

A completely drained battery will take about 6 hours to charge fully.

 

2. CHECK THAT THERE IS NO DIRT PREVENTING CHARGING

The charger's and the battery's connectors should be clean. There should be no dirt preventing contact between the battery and its charger.

 

3. THE LED INDICATORS ON THE BATTERY MAY BE FAULTY

Visit your Decathlon workshop to have them repaired.

THE LAST LED IS FLASHING (the one furthest from the battery button).

Your battery is almost flat and needs to be charged. Plug your battery into the charger.


THE 4TH LED IS FLASHING

Your battery's voltage is low and it has not been charged for a long time. Charge it as soon as possible to prevent it from going into a deep discharge state and becoming unusable.


 ANY OTHER LED IS FLASHING

An abnormal malfunction has occurred triggering an error. This malfunction may be temporary or permanent. Please visit any Decathlon workshop to have a diagnostics run on your battery and bike.

1: Low battery voltage
1- Turn the bike off and on again
2- Charge the battery.

2: Motor overheating
1- Let the motor rest by reducing the assistance mode.
2- Turn off the bike, leave it for a moment, then turn it back on.

3: Abnormal current or voltage
1- Turn the bike off and on again.
2- Check that the connectors are pushed all the way in and that the cables
aren't damaged.
3- Charge the battery.

4: High battery voltage
1- Turn the bike off and on again.
2- Visit your local Decathlon workshop to have the battery checked.

5: Cadence sensor error
1- Turn the bike off and on again.
2- Update the software.
3- Check the cadence sensor connector.

6: Controller programme error
1- Turn the bike off and on again.
2- Update the software.

7/8 : High motor voltage
1- Let the motor rest by reducing the assistance mode.
2- Turn off the bike, leave it for a moment, then turn it back on.

9: Motor error
1- Turn the bike off and on again.
2- Check that the motor connector is pushed in all the way and that the wheel can
spin freely.

10: Motor error or short-circuit
1- Turn the bike off and on again.
2- Check that the motor connector is pushed in all the way.

11: Speed detection error
1- Turn the bike off and on again.

EVERYTHING IS FLASHING (LEDs 1 to 11): Complex error
1- Turn the bike off and on again.
2- Visit your local Decathlon workshop to have the bike checked over

1- CHECK THAT THE BATTERY IS CHARGED

If the battery is almost empty and the bike is set to a high assist mode, this can cause the bike to judder before the battery goes completely flat.

> Remove the battery from the bike.

> Press the battery button.

> Check that at least one LED lights up.

> If none of the LEDs light up, or the last LED blinks, charge the battery.

2- CHECK THAT THE BATTERY IS CLEAN, PROPERLY ATTACHED, AND LOCKED IN PLACE

> Check that the battery connectors and housing are clean and in good condition.

> The battery should be correctly inserted into its slot. (Make sure that the lock is in the open position)

3- CHECK THAT THE MOTOR CONNECTOR IS PLUGGED IN CORRECTLY

> The motor connector, located at the rear stay on the left side of the frame, may be slightly out of place. 

Simply push it in so that it is properly in place (the male connector shouldn't be poking out at all) to eliminate judder and/or motor noises.

 

If the problem persists, please contact us via the help form, or visit one of our Decathlon workshops.

1- CHECK THAT THE SCREEN IS PROPERLY PLUGGED IN

> Check the screen's connector, which can be found on the front of the handlebar.

> Loosen the two dials and pull to disconnect the display and the connector cable.

> Check that none of the plugs are bent.

> Reconnect it, taking care to orient the connectors correctly to avoid bending a plug! Use the two arrows etched into each side of the connectors to check the orientation. These two arrows must be lined up face-to-face before being plugged in.

2- CHECK THAT THE BATTERY IS PROPERLY CHARGED

If the battery is almost empty and the bike is set to a high electric-assist mode, this can result in intermittent power cuts (causing the bike to judder), before the battery goes completely flat.

> Remove the battery from the bike.

> Press the battery button.

> Check that at least one LED lights up.

> If none of the LEDs light up, or the last LED blinks, charge the battery.

3- CHECK THAT THE BATTERY IS CLEAN, PROPERLY PLUGGED IN, AND LOCKED IN PLACE

> Check that the battery connectors and battery housing are clean.

> The battery must be correctly inserted into the lower slot and the handle must be fully down (you should hear it click to confirm that it's in correctly).

4- LET THE SYSTEM COOL DOWN

In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electrical assistance for several minutes before turning it back on.

 

If the problem persists, please contact us via the help form, or visit one of our Decathlon workshops.

1- CHECK THAT THE BATTERY IS CHARGED

If the battery is almost empty and the bike is set to a high assist mode, this can cause the bike to judder before the battery goes completely flat.

> Remove the battery from the bike.

> Press the battery button.

> Check that at least one LED lights up.

> If none of the LEDs light up, or the last LED blinks, charge the battery.

2- CHECK THAT THE BATTERY IS CLEAN, PROPERLY ATTACHED, AND LOCKED IN PLACE

> Check that the battery connectors and housing are clean and in good condition.

> The battery should be correctly inserted into its slot. (Make sure the lock is in the open position)

3- LET THE SYSTEM COOL DOWN

In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electrical assistance for several minutes before turning it back on.

 

If the problem persists, please contact us via the help form, or visit one of our Decathlon workshops.

1- SELECT AN ASSISTANCE MODE (ECO, NORMAL, BOOST)

If no mode is lit up, this usually means there is no electrical assistance.

Select one of the assistance modes (ECO, NORMAL, BOOST).

Once the mode is selected, start pedalling, pressing firmly on the pedals.  Select a higher assistance mode (BOOST is the highest) if you find it too difficult to pedal hard enough to engage the electrical assistance.

2- CHECK THAT THE BATTERY IS CHARGED

If the battery is almost empty and the bike is set to a high assist mode, this can cause the bike to judder before the battery goes completely flat.

> Remove the battery from the bike.

> Press the battery button.

> Check that at least one LED lights up.

> If none of the LEDs light up, or the last LED flashes, charge the battery.

3- CHECK THAT THE BATTERY IS CLEAN, PROPERLY ATTACHED, AND LOCKED IN PLACE

> Check that the battery connectors and housing are clean and in good condition.

> The battery must be correctly inserted into the lower slot and the handle must be fully down (you should hear it click to confirm that it's in correctly).

4- LET THE SYSTEM COOL DOWN

In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electrical assistance for several minutes, then turn it back on.

5- CHECK THAT THE MOTOR CONNECTOR IS PLUGGED IN CORRECTLY

The motor plug, which is located at the rear stay on the left of the frame, may be slightly out of place.

Simply push it in so that it is fully in place (the male connector shouldn't be poking out at all). This should stop the engine noise and juddering.


If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

1- CHECK THE TYRE PRESSURE

> The tyre pressure determines how efficiently the electric assistance works. Before each ride, make sure your tyres are inflated to between 4 and 5 bars.

2- CHECK THAT THE BATTERY IS CHARGED

If the battery charge level is low, the motor won't receive enough power to deliver the desired assistance level. In this case, switch to a lower electrical assistance mode.

3- CHECK THAT THE BATTERY IS CORRECTLY PLUGGED IN

If the motor seems to judder, check that the connector to the motor is fully and securely plugged in.

The motor plug at the top of the frame's left rear stay could be disconnected or damaged.

Simply push it in so that it is fully in place (the male connector shouldn't be poking out at all). This should stop the engine noise and juddering.

4- BE CAREFUL NOT TO OVERLOAD THE BIKE


If the problem persists, please contact us via the contact form, or visit your local Decathlon workshop.

How to degrease your bike chain
In order to properly degrease your chain, it's important to spray a degreasing product on the entire chain and drivetrain. Then, wipe the chain and the cassette with a clean cloth to remove grease and dirt. Depending on the general condition of your chain, be sure to clean any particularly dirty parts thoroughly!
Lastly, rinse it abundantly until you've gotten all the residue off. Sometimes even after spraying with cleaning product, some dirt might still remain,
so finish by letting it sit for a few minutes before wiping your chain down again with a dry cloth to fully remove any remaining residue.

To perform this task more efficiently and for a cleaner chain, we recommend using our chain cleaner.

After replacing your brake pads we recommend bedding them in so that they don't "seize up" (which would cause weaker braking power).

Your tyre might be quite rigid if it is old; it's okay to use some force to get it off.

Simply unscrew the cassette using the lockring tool and chain whip, then screw on the new cassette.

You'll find the lockring tool and chain whip at the link below; for a new cassette, please check the "Spare Parts" section.

To do this, you will need: a chain tool, a new chain, and a quick-link.

Place the chain on the last cog and on the smallest chainring. 

Remove the quick-link using the pliers or chain tool, then take the old chain off the drivetrain.

Place the new chain on the last cog and on the smallest chainring. This will make it easier to determine its optimal length.
IMPORTANT: certain chains only fit in 1 direction, be sure to check the user guide.

The chain should pass close to the top pulley of the upper jockey wheel on the derailleur.

Once you've determined the correct length, use the chain tool to cut the chain.

Lastly, install the quick-link onto the chain, turn the pedal so as to position the quick-link on the upper part of the chain, and use your hand to apply pressure and ensure it is firmly locked in place.