PhotoPrezRiverside500e

Ref: 8405314

RIVERSIDE 500e

This hybrid e-bike has been designed by the Riverside team using the same successful lifetime warranty alloy frame as the rest of the range. Perfectly poised and extremely comfortable, this reliable electric bike has a brushless 250-watt motor in the rear wheel hub which delivers 42Nm torque. The down-tube positioned Lithium-ion 36V 11.6 Ah (418 WH) battery adds balance whilst the hydraulic disc brakes and lockout front forks allows you to easily control the bike when out for a ride. Available in two sizes (M and L). Approximate weight is 22kg. Frame accepts full mudguards and rear pannier racks.

FIRST USE

Buttons and navigation

Click each bubble to find out more about the screen, the different displays and the buttons.

Riverside 500e screen

SCREENS AND FUNCTION

WHAT HAPPENS IF YOU FORGET TO TURN YOUR BIKE OFF?
WHAT IS WALKING MODE?
WHAT INFORMATION IS VISIBLE ON THE SCREEN?
HOW MUCH ELECTRICAL ASSISTANCE DOES EACH MODE GIVE?

BATTERY CHARGE

DOES THE BATTERY CHARGE WHILE CYCLING?
SHOULD YOU WAIT UNTIL YOUR BATTERY IS COMPLETELY FLAT BEFORE CHARGING IT?
CAN YOU RIDE WHEN YOUR BATTERY IS FLAT?
HOW LONG DOES THE BATTERY TAKE TO CHARGE?
CAN YOU LEAVE YOUR CHARGER CONNECTED TO THE BATTERY EVEN AFTER IT HAS FINISHED CHARGING?

BATTERY, LIFETIME, STORAGE & RANGE

WHAT SHOULD YOU DO IF YOUR BATTERY WEARS OUT?
WHAT IS THE LIFETIME OF YOUR BATTERY?
HOW SHOULD YOU STORE YOUR BATTERY?
WHERE CAN YOU BUY A SECOND BATTERY?
HOW LONG CAN YOU STORE YOUR BATTERY BEFORE YOU NEED TO RECHARGE IT?
WHAT IS THE RANGE OF THE RIVERSIDE 500e?
Warning

THINGS TO LOOK OUT FOR

> TURN ON THE SCREEN BEFORE GETTING ON YOUR BIKE AND WITH IT STATIONARY.

If not, the bike's behaviour could be affected.

 

accessories

ADJUSTMENT AND SET-UP VIDEO

GOT A MECHANICAL PROBLEM?

GOT A ELECTRICAL PROBLEM?

ONE OR MORE LEDS IS FLASHING ON THE BATTERY
YOUR BATTERY WON'T CHARGE
THE SCREEN IS SHOWING AN ERROR CODE

The electrical assistance is jerky

Note: the Riverside 500e is an electric assistance bike that is activated by a torque sensor. If you stop pushing on the pedals, the assistance will cut out. If you find pedalling too difficult, set the bike to a higher assistance mode and switch to a lower gear ratio.

The electric assistance will automatically cut off once the bike reaches a speed of 25 km/h; this is not a malfunction.

 

If, however, you find that the assistance cuts in and out abnormally and in a jerky manner, please check the following:

 

If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

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The screen won't turn on

Check each point explained in the blue bubbles in the photo.

 

If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

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The assistance is cutting out

The electric assistance requires force to be exerted on the pedals and an assistance mode to be activated (a mode other than 0)

If you have tried everything and the electrical assistance still does not work, follow the instructions below (blue bubbles on the photo).

 

If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

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The assistance is not kicking in

The electrical assistance kicks in when you pedal. You need to be applying force to the pedals and to have selected an appropriate assistance mode. 

If the electrical assistance still does not work, follow the instructions below (blue bubbles on the photo).

If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

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The assistance is struggling

Check the following points (blue circles on the photo) if you feel that your electric bike is struggling.

 

If the problem persists, please contact us through the contact form, or visit a Decathlon workshop.

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Battery life

Your battery life is low or has gone down

1. Make sure you are using and storing it as recommended

Your electric bike's battery life depends on numerous factors:

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded.

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill.

> THE TYRE PRESSURE: The battery will last longer with tyres that are inflated to 1.8 bar.

> THE OUTSIDE TEMPERATURE: The battery life will be lower in cold weather (up to 50% less).

> THE ASSISTANCE MODE USED: It is advisable to reduce the assistance mode when the battery charge is low.

> WHETHER YOU FOLLOW THE BATTERY CHARGING AND STORAGE INSTRUCTIONS PROPERLY.

 

2. An old battery may lose some performance.

The distance you can travel will therefore be reduced. Visit your Decathlon workshop to give your battery a check-up.

CARE & MAINTENANCE

HOW TO CLEAN YOUR RIVERSIDE 500e
HOW TO CORRECTLY STORE YOUR RIVERSIDE 500e

HAVEN'T BEEN ABLE TO FIX YOUR PROBLEM OR FIND WHAT YOU NEED?

Please contact one of our technicians who will be happy to help

RIVERSIDE 500e
RIVERSIDE 500e

Our commitments

RIVERSIDE guarantees the frame, handlebars and stem for life (under normal usage conditions).

The warranty for other parts (excluding wear parts) is two years.

As soon as you start using the bike, some components will move slightly. It's for that reason that we offer a free service of your RIVERSIDE six months after purchase.