ELOPS 940E (2017) STEP OVER ELECTRIC BIKE

Ref.  8379378

We have designed this EAB for urban and recreational riding. The electrical assistance it offers will boost your performance on long distances and on very hilly routes. Safe and easy to use thanks to a 20 lux LED light on the frame and a charger and LCD screen, this EAB has a discreet central motor and a range of up to 90km.

ASSEMBLING YOUR CITY BIKE

In this video we'll show you how to assemble/set up your new DECATHLON ELOPS city bike

FIRST USE

PRACTICAL TIPS
CAN YOU RIDE WHEN YOUR BATTERY IS FLAT?

It's an electrical assistance bike. That means it's entirely possible to ride without this assistance.

 

Of course, the extra weight of the motor system will make cycling a little harder.

WHERE TO BUY A SECOND BATTERY?

You can buy a new battery from your local Decathlon workshop.

 

Contact your workshop to find out if they have the part you need in stock and how long it will take to arrive.

HOW SHOULD I STORE MY BATTERY?

You should store your battery somewhere cool (between 10°C and 25°C) and dry, out of direct sunlight.

To avoid deep discharge, which may cause it to malfunction, do not store the battery when empty (1 flashing LED).

 

You should recharge the battery at least once every three months (even when it's not being used) to avoid deep discharge and any change in the battery's capacity. 

LOCKING AND UNLOCKING THE BIKE LOCK
SHOULD YOU WAIT UNTIL YOUR BATTERY IS COMPLETELY FLAT BEFORE CHARGING IT?

No. Lithium-ion batteries have no memory effect and can therefore be charged at any time.

 

We recommend charging your battery regularly to keep it working well.

WHICH CYCLE CARRIER CAN HOLD YOUR ELECTRIC BIKE?

Your bike is compatible with the THULE Europower bike rack available in Decathlon stores.

This bike rack can hold up to two electric bikes.

HOW LONG CAN YOU STORE YOUR BATTERY BEFORE YOU NEED TO RECHARGE IT?

The battery is equipped with a standby mode that enables it to be stored without being charged regularly.

Once set to standby mode, the battery can then be safely stored for up to 1 year without charging or affecting the capacity.

 

 

A battery stored without being set to standby mode needs to be charged at least every 3 months to prevent the battery capacity deteriorating.

WHAT HAPPENS IF YOU FORGET TO TURN YOUR BIKE OFF?

The bike turns off automatically after a few minutes if it isn't being used.

WHAT SHOULD YOU DO IF YOUR BATTERY WEARS OUT?

When your battery wears out, take it to your local Decathlon store, which will send it to a specialist recycling facility.

WHICH CHILD SEAT IS COMPATIBLE WITH YOUR BIKE?

Your bike is compatible with the GROOVY baby seat sold in Decathlon stores.

WHAT IS PEDESTRIAN MODE (OR WALK MODE)?

Pedestrian mode (or walk mode) is an electrically assisted mode that helps you move your bike when you are walking alongside it. This can come in very handy in certain situations, such as getting out of an underground garage, etc.

 

 

Walk mode allows you to push your bike along effortlessly.

 

 

Press the bottom arrow on the remote control and scroll down until you reach assistance mode "OFF".Press the bottom button and hold it down for two seconds until "WALK" appears on the screen.

By then holding the button down, the bike will move forward in PEDESTRIAN mode, at a constant speed of 6 km/h.

 

Simply release the button to exit walk mode and stop the bike.

To go back to the other assistance modes, press on the central button (the top arrow).

 

Never use walk mode while riding the bike, as this may damage the motor.

HOW OFTEN DO YOU NEED TO RECHARGE YOUR BATTERY?

It takes three hours to fully charge the battery after it has been completely drained.

DO YOU NEED TO PEDAL FOR THE ELECTRICAL ASSISTANCE TO START?

Yes, the electric Elops 940E is an electrically assisted (also called pedal-assist) bicycle.

 

This assistance is only triggered when the user pedals (a motorised system that involves no pedalling is considered to be a moped, with usage restrictions and much stricter safety rules).

 

A torque sensor located in the motor unit transmits pedal power information to the bike's on-board computer, which then activates the motor.

This sensor measures the pedalling power of the user, and provides assistance proportional to the force applied to the pedals. This means that the more pressure you put on the pedals, the more electrical assistance is provided, resulting in a smooth pedalling action without jolts.

 

The level of assistance provided varies depending on the mode chosen (ECO, NORM, HIGH). In ECO mode, you will need to pedal harder than you do in HIGH mode to reach the same assisted speed.

 

You should use HIGH mode on climbs, as there is usually less pedalling power.

CAN YOU RIDE WHEN IT'S RAINING? ARE THE COMPONENTS WATERTIGHT?

The battery is designed to be used when it's raining but it shouldn't be submerged in water or washed with a pressure washer.

 

The same is true for the display and the other components and electrical cables.

Nevertheless, we recommend sheltering your bike as much as possible when you're not riding it.

WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM WITH YOUR ELECTRIC BIKE?

You'll find a list of frequently asked questions in the "Got a problem?" section which should help you resolve any problems you may have with your ELOPS 940 by yourself.

 

Alternatively you could email one of our specialist technicians who will answer your questions and help you resolve any problems. To do so, please use this form.

 

You can also visit one of our Decathlon workshops where our cycling experts will take a look at your bike.

WHAT IS THE RANGE OF THE BATTERY?

Your electric bike's battery life depends on numerous factors:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside

 

> THE ASSISTANCE MODE USED: It is advisable to reduce the power assistance mode when the battery charge is low

 

> YOUR PEDALLING CADENCE: You need to pedal if you want to go further

 

> WHETHER YOU FOLLOW THE BATTERY CHARGING AND STORAGE INSTRUCTIONS PROPERLY

 

For the ELOPS 940E, the battery will last for between 50 and 90 km. Taking good care of your bike will ensure that the battery lasts as long as possible.

WHAT IS THE LIFETIME OF YOUR BATTERY?

Your battery is guaranteed for two years.

CHANGING THE SETTINGS ON YOUR SCREEN

When your bike is stationary, you can access the settings on the screen and set them up the way you want.

 

You can manage the following:

- The time.

- Assistance mode appearing by default when the screen comes on

- Back lighting

- Screen brightness

- Button sounds

- Units

- Language

- Colour of screen background

 

To access the settings menu, press and hold down buttons "2" and "3" on the remote control for two seconds.

Then use buttons "2" or "3" to move the cursor to the item you wish to change the settings for. 

Press button "1" to select the required value or enter the setting.

CAN YOU LEAVE YOUR CHARGER CONNECTED TO THE BATTERY EVEN AFTER IT'S FINISHED CHARGING?

Yes, the charger and battery are designed so that they can be left plugged in round the clock.

 

Once the battery is fully charged, the charger will automatically shut itself off (the LED indicator on the charger will turn off).

DOES THE BATTERY CHARGE WHILE CYCLING?

No, it doesn't have a dynamo. Some systems let you charge the battery as you ride or brake, but this doesn't generate much power. You'd have to ride several dozen kilometres to generate 1 km of additional power.

WHAT PRESSURE SHOULD YOUR TYRES BE INFLATED TO?

Having the right tyre pressure is particularly important on an electric bike, The wheels have a lot of weight on them because of the combination of the motor and bike.

To minimise the risk of getting a puncture and to increase your battery life, your tyres should be between 3.5 and 6 bars.

GOT A PROBLEM?

Having trouble with your bike? You can find our FAQs here.
LOST THE KEY

You can ask AXA SECURITY, the manufacturer of the battery and bike locks, to cut a new key for you.   Go to the AXA SECURITY website to place an order. You will need the serial number for your pair of keys. The serial number is engraved on each key (see the photo).  

YOUR BATTERY WON'T CHARGE

1. Check that there isn't any dirt in the way of the connection Your battery charger's connectors should be clean and there should be no dirt preventing contact between the battery and its connector.   2. Check the battery > charger > mains socket connection > Make sure the charger you are using is the one provided by Decathlon     > Connect the charger to the battery and a mains socket.   Solid Orange LED= battery charging Solid green LED = battery charge complete   It takes three hours to fully charge the battery after it has been completely drained.   If the problem persists, contact us or visit one of our Decathlon workshops.

YOUR ELECTRICAL ASSISTANCE IS VERY JERKY

1. Check that the battery is well charged If the battery is almost empty, it may cause a jerky feeling before it goes completely flat.   > Remove the battery from the bike. > Press the button on the battery. > Check to see if any of the LEDs come on. > If all the LEDs are out, the battery needs to be recharged.     2. Check that the battery is clean, properly attached and locked in place   > Check that the battery's connectors and holder are clean and in good condition.   > The battery should be pushed all the way into its holder When you push it in, it will click to indicate that it is correctly in place.   Lock the battery and remove the key.     3. Make sure the control screen is perfectly attached to its mount                   > Removing the control screen from its mount. To do so, press the small lever located on the mount while sliding the screen upwards at the same time. > Mounting the control screen back delicately: slide the screen on the mount until you hear a "click".     4. Check the position of the speed sensor magnet on the wheel. > Find the corresponding magnet attached to one of the spokes of the rear wheel. > This magnet must be positioned facing the triangle marker drawn on the speed sensor. > If this is not the case, reposition the magnet. To do so, unscrew the magnet using a crosshead screwdriver, place it in the correct position and tighten the screw to attach it to the spoke.  

YOUR ELECTRICAL ASSISTANCE IS STRUGGLING

1. Check the tyre pressure   > The tyre pressure determines how efficiently your electrical assistance works. Before each ride, make sure your tyres are inflated to between 3.5 and 6 bars.     2. Make sure you don't overload your bike

THE ELECTRICAL ASSISTANCE CUTS OUT

The electrical assistance kicks in after several turns of the pedal and needs assistance mode to be activated. If your electrical assistance still isn't turning on, follow these steps:   1. Check that the battery is charged. You can check the battery level by pressing the battery's power button. The battery charge level won't display if the battery is mounted on the bike. You must first remove the battery from the bike, otherwise all the LEDs will light-up, only indicating that the battery is on.   If the first LED blinks or no LEDs light up, the battery is flat. Plug it into its charger and connect to a power mains socket to charge it.   You can either charge the battery on its own using the charging adaptor, or by keeping the battery on the bike and using the charger directly.     2. Check that the battery is clean, properly attached and locked in place   > Check that the battery's connectors and holder are clean and in good condition. > The battery should be pushed all the way into its holder When you push it in, it will click to indicate that it is correctly in place. Lock the battery and remove the key.     3. Make sure the control screen is perfectly attached to its mount                   > Removing the control screen from its mount. To do so, press the small lever located on the mount while sliding the screen upwards at the same time. > Mounting the control screen back delicately: slide the screen on the mount until you hear a "click".   4. Check the position of the speed sensor magnet on the wheel. > Find the corresponding magnet attached to one of the spokes of the rear wheel. > This magnet must be positioned facing the triangle marker drawn on the speed sensor. > If this is not the case, reposition the magnet. To do so, unscrew the magnet using a crosshead screwdriver, place it in the correct position and tighten the screw to attach it to the spoke.   5. Let the system cool down. In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electric assistance for several minutes and then restarting it.

YOUR BATTERY LIFE IS LOW OR HAS GONE DOWN

1. Make sure you are using and storing it as recommended   Your electric bike's battery life depends on various things:   > THE LOAD ON THE BIKE: An overloaded bike will reduce the battery range.   > THE TYPE OF ROUTE: Battery range is reduced when riding uphill.   > TYRE PRESSURE: For optimum battery life, your tyres should be inflated at a pressure of 3.5 to 6 bar.   > THE OUTSIDE TEMPERATURE: The battery life will be lower in cold weather (up to 50% less)   > THE ASSISTANCE MODE BEING USED: We recommend reducing the assistance when the battery is low.   > PEDALLING CADENCE: You have to pedal more to go further.   > FOLLOWING THE BATTERY CHARGING AND STORING INSTRUCTIONS   The ELOPS 940E has an average battery range of 50 to 90 km. Following best practices ensures you get the most out of your bike's battery.     2. An old battery may lose some performance   Its battery life will therefore be shorter. Visit your Decathlon workshop to give your battery a check-up.

YOUR CONTROL SCREEN WON'T SWITCH ON

1. Check that the battery is charged. You can check the battery level by pressing the battery's power button. The battery charge level won't display if the battery is mounted on the bike. You must first remove the battery from the bike, otherwise all the LEDs will light-up, only indicating that the battery is on.   If the first LED blinks or no LEDs light up, the battery is flat. Plug it into its charger and connect to a power mains socket to charge it.   You can either charge the battery on its own using the charging adaptor, or by keeping the battery on the bike and using the charger directly.     2. Check that the battery is clean, properly attached and locked in place   > Check that the battery's connectors and holder are clean and in good condition. > The battery should be pushed all the way into its holder When you push it in, it will click to indicate that it is correctly in place. Lock the battery and remove the key.     3. Make sure the control screen is perfectly attached to its mount                   > Removing the control screen from its mount. To do so, press the small lever located on the mount while sliding the screen upwards at the same time. > Mounting the control screen back delicately: slide the screen on the mount until you hear a "click".   4. Let the system cool down. In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electric assistance for several minutes and then restarting it.   6. Turn on the display by pressing the ON/OFF button. Turn on the console display by pressing the ON/OFF button until the screen comes on. If the screen does not come on, press the battery button until the battery LEDs light up, which means that the bike is powered up.

YOUR CONTROL SCREEN IS DISPLAYING AN ERROR MESSAGE

W10: The control unit temperature is too high Stop using electrical assistance until the temperature drops and returns to normal.     W11: Bike speed cannot be detected Make sure that the speed sensor on the rear wheel is fitted properly: > Find the corresponding magnet attached to one of the spokes of the rear wheel. > The magnet should be opposite the indicator triangle on the speed sensor. If this is not the case, reposition the magnet. To do this, unscrew the magnet using a Phillips screwdriver, place it in the correct position and tighten the screw to attach it to the spoke.   W12: The left crank has been installed in the wrong direction Go to your nearest Decathlon store to have it fixed.   E10: System error detected Switch the battery off by pressing the battery button and holding it down (the LEDs should all go out). Then turn it back on.   E12: The torque sensor won't start up This error appears when assistance is on and there is a foot resting on one of the pedals. > To clear the error, switch the battery off by pressing the battery button and holding it down. > Take your foot off the pedal. > Then switch on assistance.   E13: An anomaly has been detected in the control unit software Go to your nearest Decathlon store to have it fixed.   E14: The speed sensor has not been installed correctly Make sure that the speed sensor on the rear wheel is fitted properly: > Find the corresponding magnet attached to one of the spokes of the rear wheel. > The magnet should be opposite the indicator triangle on the speed sensor. If this is not the case, reposition the magnet. To do this, unscrew the magnet using a Phillips screwdriver, place it in the correct position and tighten the screw to attach it to the spoke.   E20: Communication error between the screen and the control unit Check that the screen has been fitted properly and that there is no false contact. > Remove the control screen: press the little lever on the support and slide the screen up at the same time > Gently put the control screen back in place: slide it back until you hear a click.   E30: Setting error detected Press the battery button and hold it down to restart the bike.   Error 31: Crank not fitted correctly Go to your nearest Decathlon store to have it fixed.   Error 43: Software damaged Go to your nearest Decathlon store to have it fixed.

THE ELECTRICAL ASSISTANCE WON'T ACTIVATE

Electrical assistance turns on when you start pedalling and needs a minimum amount of force to be exerted on the pedals. If your electrical assistance still isn't turning on, follow these steps:     1. Check that the battery is charged. You can check the battery level by pressing the battery's power button. The battery charge level won't display if the battery is mounted on the bike. You must first remove the battery from the bike, otherwise all the LEDs will light-up, only indicating that the battery is on.   If the first LED blinks or no LEDs light up, the battery is flat. Plug it into its charger and connect to a power mains socket to charge it.   You can either charge the battery on its own using the charging adaptor, or by keeping the battery on the bike and using the charger directly.   2. Check that the battery is clean, properly attached and locked in place   > Check that the battery's connectors and holder are clean and in good condition. > The battery should be pushed all the way into its holder When you push it in, it will click to indicate that it is correctly in place. Lock the battery and remove the key.     3. Make sure the control screen is perfectly attached to its mount                   > Removing the control screen from its mount. To do so, press the small lever located on the mount while sliding the screen upwards at the same time. > Mounting the control screen back delicately: slide the screen on the mount until you hear a "click".   4. Check the position of the speed sensor magnet on the wheel. > Find the corresponding magnet attached to one of the spokes of the rear wheel. > This magnet must be positioned facing the triangle marker drawn on the speed sensor. > If this is not the case, reposition the magnet. To do so, unscrew the magnet using a crosshead screwdriver, place it in the correct position and tighten the screw to attach it to the spoke.   5. Let the system cool down. In high temperatures, or after a long ride, the electric system may overheat. Allow the bike to cool down by not using the electric assistance for several minutes and then restarting it.   6. Turn on the display by pressing the ON/OFF button. Turn on the console display by pressing the ON/OFF button until the screen comes on. If the screen does not come on, press the battery button until the battery LEDs light up, which means that the bike is powered up.   7. Selecting an assistance mode (ECO, NORM or HIGH)   If the screen display is in the OFF mode, it is only normal that there is no electrical assistance. Use the remote control to select one of the assistance modes. When you have selected a mode, start pedalling hard. You should move to a higher assistance mode (HIGH being the highest) if you find that you are exerting too much effort on the pedals to obtain electrical assistance.     If the electrical assistance still fails to engage, please contact us or bring your bike to a Decathlon workshop.  

NEED SOME HELP?

Can't fix the problem on your bike, or can't find the solution to it? Please contact one of our technicians in store; they'll be glad to help!

PRODUCT MAINTENANCE

Regular maintenance is important if you want to keep your bike working efficiently for as long as possible, so we've put together some maintenance tips to help you.

1. Before each ride, make sure your tyres are inflated to between 3.5 and 5 bars. 2. Charge the battery fully at least once every 3 months. 3. If you're not going to be using it for a long time, switch the battery to standby mode. 4. Store the battery in a dry place, at a moderate temperature, and out of the sun.

You'll find all the spare parts for your ELOPS 940 E STEP OVER ELECTRIC BIKE

Our commitments

BTWIN offers a lifetime warranty on the frame, fork, handlebar and stem subject to the bike being used under normal conditions. All other components (battery, electrical components, and mechanical components excluding wearing parts) and labour come with a 2-year warranty from the purchase date.

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