500 electric

TILT 500E ELECTRIC BIKE

Ref: 8500548, 8500547 & 8563418

In stores: 2018

The TILT 500 E is designed to go with you on buses and in cars, motorhomes and lifts and to take up as little space as possible.

Looking for an electric bike that's easy to carry around? The TILT 500 E fits into the boot of your car and can go wherever you go.

 

ADVANTAGES:

> EASY TRANSPORT: Ride, fold, carry, store: make the transition from pedestrian to cyclist in just 15 seconds.

> VERSATILITY: With electrical assistance, there are no limits to where you can go and the fun you can have.

> COMPACT DESIGN: Size when folded: L/H/W: 80 x 72 x 43cm.
Size when unfolded: L/H/W: 150 x 103 x 45cm.

> CYCLING COMFORT: Ergonomic grips and saddle, height-adjustable stem.

> B'TWIN LIFETIME WARRANTY: B'TWIN offers a lifetime warranty on the frame (excl. hinge), stem and handlebar.

Instructions for use

Need the bike's user guide? Click download.

CE CERTIFICATE

Need the bike's CE certificate? Click download.

Technical details

FRAME

Aluminium frame with built-in battery. The battery can be charged directly on the frame or taken out of its housing and charged at home, in the office or wherever you choose.
Frame compatible with the B'TWIN 300 20" pannier rack.

 

FORK

Steel fork.

 

DRIVETRAIN

Six speeds with Shimano grip shifter. Shimano Tourney (16T-28T) six-speed rear derailleur. 52-tooth chainring.

 

 

BATTERY/MOTOR

Electric assistance controlled by pedalling sensors and three assistance modes.
Motor torque: 26Nm.

Battery: 24v 7.8Ah 187Wh
Battery range: 30km in economy mode/25km in normal mode/20 km in sport mode (information provided by way of illustration and which may vary depending on the terrain, the conditions of use and the weight of the rider).
Battery lifespan: two years (or 500 charge cycles).

 

BRAKES

Aluminium V-brake callipers for powerful, progressive braking.
Aluminium levers with rubber pads for added comfort. Braking cuts out the electric assistance.
Good to know: the brake pads on electric bikes wear out more quickly than those on conventional bikes because of the weight and the power of the motor.

 

SADDLE/SEAT POST

Fold-down, height-adjustable aluminium stem for added comfort.
Semi-raised aluminium handlebars. Seat post diameter: 33.9mm.

 

TYRES/WHEELS

20", aluminium, double walled. Motor built into the rear wheel for improved steering control.

 

ACCESSORIES/EQUIPMENT

Battery-powered LED lighting at the front and rear with handlebar controls.

 

 

WEIGHT

Weight: 18kg

FIRST USE

PRACTICAL TIPS
CAN YOU RIDE WHEN YOUR BATTERY IS FLAT?

It's an electrical assistance bike. That means it's entirely possible to ride without this assistance.

 

Of course, the extra weight of the motor system will make cycling a little harder.

WHICH CYCLE CARRIER CAN HOLD YOUR ELECTRIC BIKE?

Your bike is compatible with the THULE Europower bike rack available in Decathlon stores.

This bike rack can hold up to two electric bikes.

HOW OFTEN DO YOU NEED TO RECHARGE YOUR BATTERY?

It takes four and a half hours for a completely empty battery to fully recharge.

REMOVING AND INSERTING YOUR BATTERY
WHAT PRESSURE SHOULD YOUR TYRES BE INFLATED TO?

Having the right tyre pressure is particularly important on an electric bike, The wheels have a lot of weight on them because of the combination of the motor and bike.

To minimise the risk of getting a puncture and to increase your battery life, your tyres should be between 3.5 and 4.5 bars.

WHICH CYCLOMETER IS COMPATIBLE WITH THE TILT 500E?

If you want to fit your TILT 500E with a cyclometer, we recommend you use a wired one such as the 300 BTWIN BIKE CYCLOMETER.

 

The electric current produced by your bike can interfere with wireless models and prevent them from working properly.

DO YOU NEED TO PEDAL FOR THE ELECTRICAL ASSISTANCE TO START?

Yes. The TILT 500 electric bike is electrically assisted.

 

This assistance is only triggered when the user pedals (a motorised system that involves no pedalling is considered to be a moped, with usage restrictions and much stricter safety rules).

 

A pedalling sensor near the chainset transmits the information to the bike's on-board computer, which triggers the motor.

 

The bike's electric motor cuts out instantly when you brake or stop pedalling.

Turning the pedals again will restart the motor so that you will benefit from the bike's electrical assistance once again.

WHAT IS THE RANGE OF THE BATTERY?

Your electric bike's battery life depends on numerous factors:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be shorter when it's cold outside

 

> THE ASSISTANCE MODE USED: It is advisable to reduce the power assistance mode when the battery charge is low

 

> YOUR PEDALLING CADENCE: The harder you pedal, the further you'll go.

 

> FOLLOWING THE BATTERY CHARGE AND STORAGE INSTRUCTIONS

 

The TILT 500E has an average range of between 20 and 35km. Follow best practices to ensure your electric bike achieves its full range.

HOW SHOULD YOU STORE YOUR BATTERY?

You should store your battery somewhere cool (between 10°C and 25°C) and dry, out of direct sunlight.

Do not store the battery when it is empty as this may result in deep discharge and lead to the battery being damaged.

You should charge the battery (even if it's not being used) at least once every three months to prevent deep discharge and loss of the battery's capacity.

CAN YOU LEAVE YOUR CHARGER CONNECTED TO THE BATTERY EVEN AFTER IT'S FINISHED CHARGING?

Yes, the charger is designed to be connected round the clock.

 

When the battery is fully charged, the charger stops charging but stays connected to the power.

CAN YOU RIDE WHEN IT'S RAINING? ARE THE COMPONENTS WATERTIGHT?

The battery is designed to be used when it's raining but it shouldn't be submerged in water or washed with a pressure washer.

 

The same is true for the display and the other components and electrical cables.

Nevertheless, we recommend sheltering your bike as much as possible when you're not riding it.

DOES THE BATTERY CHARGE WHILE CYCLING?

No, it doesn't have a dynamo. Some systems let you charge the battery as you ride or brake, but this doesn't generate much power. You'd have to ride several dozen kilometres to generate 1 km of additional power.

WHAT HAPPENS IF YOU FORGET TO TURN YOUR BIKE OFF?

The bike turns off automatically after a few minutes if it isn't being used.

WHAT IS THE LIFETIME OF YOUR BATTERY?

Your battery comes with a two-year guarantee.

WHAT SHOULD YOU DO IF YOUR BATTERY WEARS OUT?

When your battery wears out, take it to your local Decathlon store, which will send it to a specialist recycling facility.

SHOULD YOU WAIT UNTIL YOUR BATTERY IS COMPLETELY FLAT BEFORE CHARGING IT?

No. Lithium-ion batteries have no memory effect and can therefore be charged at any time.

 

We recommend charging your battery regularly to keep it working well.

WHERE TO BUY A SECOND BATTERY?

You can buy a new battery from your local Decathlon workshop.

 

Contact your workshop to find out if they have the part you need in stock and how long it will take to arrive.

WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM WITH YOUR ELECTRIC BIKE?

Click on the YOU'VE GOT A PROBLEM tab and you'll find an FAQ where you can get solutions to any difficulties you may be having with your TILT 500 electric bike.

 

Alternatively you could email one of our specialist technicians who will answer your questions and help you resolve any problems. To do so, please use this form.

 

You can also visit one of our Decathlon workshops where our cycling experts will take a look at your bike.

GOT A PROBLEM?

Having trouble with your bike? You can find our FAQs here.
THE BATTERY CHARGE LEVEL ON THE CONSOLE IS INCORRECT

When the bike is in use, the battery charge level displayed on the console screen can fluctuate, as it is based on the immediate consumption of power from the battery.

 

The assistance mode in use and the elevation can both have a significant impact on battery charge indicators.

The battery charge level displayed on the console screen and on the battery itself are both accurate when the bike is stationary.

YOUR ELECTRICAL ASSISTANCE IS STRUGGLING

1. Check the tyre pressure

 

> The tyre pressure determines how efficiently your electrical assistance works. Before each ride, make sure your tyres are inflated to between 3.5 and 4.5 bars.

 

 

2. Make sure you don't overload your bike

YOUR ELECTRICAL ASSISTANCE IS VERY JERKY

1. Check that the battery is well charged

If the battery is almost empty, it may cause a jerky feeling before it goes completely flat.

 

> Charge the battery

 

 

2. Check that the battery/controller connectors are clean

 

3. Check that the battery is correctly inserted in the frame

> Unlock the opening on the frame.

> Open the frame.

> Lift up the battery security clip until it is horizontal.

> Before inserting the battery in the frame make sure it is the right way round.

> Slide the battery into the frame as far as it will go.

> Lower the clip to lock the battery in place. The clip should be in a vertical position and the battery inserted as far as it will go.

> The battery should be pushed right into the frame and properly secured in place by lowering the clip.

> Close the hinge on the frame.

 

 

4. Check the position of the pedalling sensor

 

> Check that the pedalling sensor situated on the left-hand side of the bike, opposite the chainset (next to the left crank), has not slid on the bottom bracket axle.

 

If it has slid against the crank, slide it gently back up by hand, pressing it as far as it will go against the frame.

 

If the problem persists, submit a support request or visit a Decathlon workshop.

YOUR BRAKES ARE NOT WORKING PROPERLY

Your TILT 500E electric bike asks a lot of your brake pads.

 

The bike's weight, its average speed, which is much higher than a conventional bike, and its everyday use in all weathers can all combine to make the pads wear out pretty quickly.

To guarantee your safety, the quality of braking and the lifespan of your rims, you should change the pads as soon as you can feel that they are beginning to wear:less responsive braking, bothersome noises and black marks on the rims, etc.

 

There are ridges on the brake pads, which enable them to get rid of water effectively. If you cannot see the ridges or they're barely visible, then it's time to change your brake pads.

To find out how to change them yourself, head to the "Maintaining your bike"" section and watch our tutorial video.

 

You'll find brake pads on sale in the ""Spare parts""section.

Alternatively, you can head to your nearest Decathlon workshop and have them changed there.

YOUR ELECTRICAL ASSISTANCE WON'T ACTIVATE OR CUTS OUT

The electrical assistance kicks in after several turns of the pedal and needs assistance mode to be activated.

If your electrical assistance still isn't turning on, follow these steps:

 

1. Check that the battery is fully charged

 

 

2. Check that the battery/controller connectors are clean

 

3. Check that the battery is correctly inserted in the frame

> Unlock the opening on the frame.

> Open the frame.

> Lift up the battery security clip until it is horizontal.

> Before inserting the battery in the frame make sure it is the right way round.

> Slide the battery into the frame as far as it will go.

> Lower the clip to lock the battery in place. The clip should be in a vertical position and the battery inserted as far as it will go.

> The battery should be pushed right into the frame and properly secured in place by lowering the clip.

> Shut and lock the frame.

 

4. Check the bike's connectors: brakes, motor, console

To access most of the connectors, open or slide off the neoprene covers protecting the electrical cables. The motor's connector is the only one that's not covered.

 

> Check that the motor connectors are clean, in good condition and pushed in properly. Push them back in if necessary.

>  Do the same with the brake and control screen connectors, after removing the neoprene covers.

 

 

5. Test the in electrical assistance

> Turn on the screen by holding down the On/Off button

> Get on your bike and pedal (you'll need to turn the pedals several times to trigger the electrical assistance).

 

If the problem persists, submit a support request or visit a Decathlon workshop.

YOUR BATTERY WON'T CHARGE

1. Check that there isn't any dirt in the way of the connection

Your battery charger's connectors should be clean and there should be no dirt preventing contact between the battery and its connector.

 

If you usually leave the battery in the frame to charge, we recommend removing it from the frame and then trying to charge it.

It may be the case that the charger plug is too short for it to charge the battery correctly if it is in the frame. If this is the case, then go to your Decathlon store.

 

 

2. Check the connection between the battery, the charger and the mains

 

> Check that you are using the charger originally supplied by Decathlon.

 

> Connect the charger to the battery and to the mains.

 

Solid orange LED = the battery is charging.

Solid green LED = the battery is charged.

Flashing LED = the battery is not charging properly.

 

It takes four and a half hours for a completely empty battery to fully recharge.

 

If the problem persists, contact us or visit one of our Decathlon workshops.

YOUR ELECTRICAL ASSISTANCE DOESN'T STOP WHEN BRAKING

The electrical assistance should automatically cut out when one of the brake levers is squeezed.

If this doesn't happen, check that the connectors on both brake levers are in good condition and properly connected.

 

 

> Slide the two neoprene cable covers at the front of the bike down to reveal the brake connectors.

 

>  Open each pair of connectors and check the condition they are in, making sure that none of the pins are bent or damaged.

 

> Put the connectors back in place. To do this, position each male and female connector opposite each other and align the indicator arrows before pushing them back in.

 

 

If the problem persists, submit a support request or visit a Decathlon workshop.

YOUR BATTERY LIFE IS LOW OR HAS GONE DOWN

1. Make sure you are using and storing it as recommended

 

Your electric bike's battery life depends on various things:

 

> THE BIKE'S LOAD: The battery life will be shorter if the bike is overloaded

 

> THE TYPE OF TERRAIN: The battery life will be shorter going uphill

 

> THE TYRE PRESSURE: The battery life will be better with tyres that are inflated to between 3.5 and 5 bars.

 

> THE OUTSIDE TEMPERATURE: The battery life will be lower in cold weather (up to 50% less)

 

> THE ASSISTANCE MODE BEING USED: We recommend reducing the assistance when the battery is low.

 

> PEDALLING CADENCE: The harder you pedal, the further you'll go.

 

> FOLLOWING THE BATTERY CHARGING AND STORING INSTRUCTIONS

 

The Tilt 500E has an average battery range of 20 to 35km. Following best practices ensures you get the most out of your bike's battery.

 

 

2. An old battery may lose some performance

 

Its battery life will therefore be shorter. Visit your Decathlon workshop to give your battery a check-up.

YOUR CONTROL SCREEN WON'T SWITCH ON

1. Check that the battery is fully charged

 

 

2. Check that the battery/controller connectors are clean

 

3. Check that the battery is correctly inserted in the frame

> Unlock the opening on the frame.

> Open the frame.

> Lift up the battery security clip until it is horizontal.

> Before inserting the battery in the frame make sure it is the right way round.

> Slide the battery into the frame as far as it will go.

> Lower the clip to lock the battery in place. The clip should be in a vertical position and the battery inserted as far as it will go.

> The battery should be pushed right into the frame and properly secured in place by lowering the clip.

> Shut and lock the frame.

 

 

 

4. Check that the console screen is properly connected

 

> Open or slide off the neoprene covers protecting the control screen connectors at the front of the bike.

>  Check that the connectors are clean, in good condition (no bent or damaged pins) and pushed in properly. Push them back in if necessary, while making sure that the indicator arrows are aligned so as not to bend the pins.

 

 

5. Press the ON/OFF button to switch the screen on

 

If the problem persists, submit a support request or visit a Decathlon workshop.

PRODUCT MAINTENANCE

Regular maintenance is important if you want to keep your bike working efficiently for as long as possible, so we've put together some maintenance tips to help you.

1. Before each ride, make sure your tyres are inflated to between 3.5 and 4.5 bars.

2. Charge the battery fully at least once every 3 months.

3. Store the battery in a dry place, at a moderate temperature, and out of the sun.

YOU WANT TO ORDER SPARE PARTS FOR YOUR BIKE

Need to change some parts for your bike? You'll find all our available spare parts right here.

NEED SOME HELP?

Can't fix the problem on your bike, or can't find the solution to it? Please contact one of our technicians in store; they'll be glad to help!

Our commitments

BTWIN offers a lifetime warranty on the frame, fork, handlebar and stem subject to the bike being used under normal conditions. All other components (battery, electrical components, and mechanical components excluding wearing parts) and labour come with a 2-year warranty from the purchase date.

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