Problems
Is your equipment properly set up but you're still having an issue when using it? See all our FAQs here.
Ref: 8359854
VM E ENERGY
2018
Year sold: 2016
Designed for improving your fitness level and performances (intensive use: 7 to 10 hours per week).
Ideal for athletic users with fitness goals: improving your endurance, strength etc. With the"E-CONNECTED*" app, you can have your own coach at home.
BENEFITS:
SMOOTH PEDALLING: 8 kg flywheel
COACHING: 6 functions, 9 programmes~
COMFORT WHEN SEATED: Comfortable position with a straight back or sporty position with the arm rests
EASY TO MOVE: Castors on the front foot
DURABILITY: Maximum user weight: 150 kg
The console does not turn on
1. Check that the plugs are correctly attached at the back of the console.
2. Check that the adapter is properly plugged into the bike and a working mains socket.
The console does not display the correct units of measure
By default, your console will give you distance and speed in km and km/h.
To change the units:
1. Turn off the console
2. Press the central "OK" button for three seconds until you see KM or MI on the screen
3. Select the unit using the "+/-" buttons
4. Validate your choice by pressing the central "OK" button; the console will automatically display the home screen
The bike is not stable
If the bike is unstable during use, turn one or both of the wheels on either side of the back foot until the bike is stable.
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You can't mount the pedals
The screws for the right (R) and left (L) pedals turn in opposite directions.
The pedals click during pedalling
Unscrew the pedals by one turn, then screw them back on very tightly.
The bike makes a noise
Tighten all visible screws.
Parts diagram
Trouble getting a heart rate reading
The heart rate indicator is not blinking or is blinking inconsistently:
1. Check the position of the battery or replace it with a new one.
2. Slightly dampen the heart rate belt where it is in contact with your skin.
3. Ensure that the belt is against your skin and not over your shirt.
There's a problem with your fitness app
Is your equipment working properly but you're having a problem with the application? Click the "MY APP" button for troubleshooting tips.
There is an e2 code on the console
1. Disconnect the device's electrical transformer (leave the other part plugged into the mains)
2. Wait 5 seconds
3. Plug the transformer back into the device
4. Repeat this process 5 times
You weren't able to fix your problem or didn't find the answer to your question?
PLEASE CONTACT OUR TECHNICIANS.
Servicing your product
It takes care of you, so you should do the same for it. Regular maintenance is necessary to preserve the performance of your equipment and extend its service life.
Maintenance instructions
1. Unplug the adapter after each use.
2. Clean with a damp cloth (moistened with water) after every use.
3. Regularly check the stability of your bike as well as the tightness of the screws according to the user guide.
Storage tips
Do not leave in a damp place or outdoors.
Use restrictions
For home use only.
Order spare parts for this product
NEED SPARE PARTS FOR YOUR EXERCISE BIKE?
Instructions
Need the product's user guide? Click to download.
Our engagements
DOMYOS guarantees this product under normal use conditions, 5 years for the structure, 2 for other parts and labour as from date of purchase, as shown on receipt.