artengo table tennis after sales service

Assemble, maintain, repair your table tennis table

From maintenance to repairs and assembly instructions, DECATHLON is here to help you keep your table in tiptop shape.



How do you find the brand of your table?

The brand name is printed on your table. The brand may be marked on the frame (sides or support bars) or under one of the tabletops.

What is the difference between pongori, artengo and inesis?

Artengo and Inesis are former names of Decathlon brand table tennis products.  Pongori is the current signed sport brand name for table tennis products. 

What are the warranty conditions for parts?

Our tables are under warranty for 2 to 5 years for the older ranges and 10 years for our new "Roll & Play" range (FT730 O, FT830 O, FT860 O, FT890 O, PPT 500, PPT 530, PPT 900, PPT 530, PPT 130 Medium, and limited editions). The warranty is also limited to 2 years for the brake, net, posts, plastic cover and adjustable legs. The warranty covers the replacement of defective parts. It does not cover damage caused by normal wear and tear, assembly that does not follow the instructions that come with the table, disregard for use and safety instructions, poor maintenance, aggressive cleaning products (tabletop), impacts, falls or any other reason that is unrelated to the quality of the table. How do you request service for a problem under warranty? Fill out the contact form at the bottom of this page or send us a letter with the following information:
- the reference, name and/or serial number of your table,
- a description of the problem,
- photos or the defective part,and a copy of the purchase receipt or your Decathlon loyalty card number.

Please send the letter by post to the following address:
4 Rue Professeur Langevin, 59000 Lille, France

Where can you find the model name of your table? 

The model name of the table is generally printed on the table. The name may be marked on the frame (sides or support bars) or under one of the tabletops.

Art.Nr. for any questions
How does the after sales service work?

Some products sold on our website have a contractual warranty. The duration of this warranty is indicated on the product page for the relevant item on our website. The warranty covers parts and labour. The warranty is limited to the replacement of defective parts under normal usage conditions. To see the full warranty conditions, go to the "Warranty" section on our website.
For any questions regarding your commercial warranty or a return, you can also contact your local Decathlon store. As part of this warranty, you can bring your product to a Decathlon store workshop with your receipt, which you can save or print from your "online account", or use the contact form at the bottom of this page to request service. You can find the user guides for tables made from 2002 on this website.
If you have an older table, please contact us using the contact form at the bottom of this page.
If a part is considered defective by our teams and still under warranty, you can return it to us by contacting us via the contact form at the bottom of this page. The defective part will be exchanged and any related shipping costs will be fully reimbursed. If the part is no longer under warranty, go to the product file for your table under the "spare parts" section on our website or contact a workshop technician at your local store to purchase the replacement part.

10-year warranty

10-Year warranty

Since 2015, we guarantee all our PONGORI and ARTENGO tables for 10 years (tabletop, wheels, safety system and metallic undercarriage).
For more information about the tables that are covered and the warranty conditions, click "Find out more".

Can't find the assembly instructions? Do you need to replace a broken or worn piece? Wondering how to safely store your table over the winter or maintain it so you never have to replace it? You can find everything you need on assembly instructions, tips and spare part reference numbers here.

We'll help you keep your indoor or outdoor table tennis table in tiptop shape for life.