1 / Adjustments
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REF: 8331913, 8306187
2020
Welcome to the after-sales service page for your Triban 500.
Designed for regular road cyclists, it is lightweight thanks to its aluminium frame. Perfect for your outings on the flat or on mountain roads, thanks to its specific drivetrain.
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To set your saddle correctly it needs to be securely in place. A loose seat post can slip when you're out and about on your bike. Conversely, if it's too tight, you run the risk of crushing the seat post and damaging your bike. The best way to tighten a seat post is to use a torque wrench. We recommend you tighten it to between 6 and 7Nm. Take care not to exceed the maximum height indicated on the seat post.
To find out if your brake pads are worn, you need to check the thickness of the rubber remaining on the pad. If it has been worn down to the wear indicator, then you need to change your brake pads.
Are your pedals broken? Do you want to change your pedals for clipless ones? Here's our advice. NB: please note that the screw thread on the left pedal is inverted and that the pedal thus screws on in an anti-clockwise direction. The right pedal has a standard screw thread. Please use the correct tool to take your pedals off as force needs to be exerted to unscrew them.
There are several things you can do if your brakes aren't working as well as they used to: - Use a degreaser to clean the rims. - Check the brake pads for wear. - Check the tension of the cable.
If your gears are slipping, you need to check the following: - Wear on your drive train. - The tension of the cables. You then need to adjust the derailleur.
Are your chainrings worn? Do you want to change the number of teeth? It's easy to change your chainrings. To do so, simply use an Allen key to undo the bolt that holds the chainrings on. Then install the new chainrings. On this bike, the minimum chainring size is 34t.
You can try to do all the aforementioned jobs yourself or you can visit the workshop at your Decathlon store and ask us to do them for you. For more information on the services offered by the workshop, please click on the link below.
Rear derailleur
Adjusting the front derailleur
TRIBAN provides a lifetime guarantee on the frame, handlebar and stem (under normal conditions of use). The guarantee for other parts is two years. When you start using your bike, some of the components may move a little. That's why we offer a free check-up of your bike in the first six months following the date of purchase. The table shows the main bike components, the types of wear that aren't covered by warranties, and the warranty length within the European Union.
Please contact one of our technicians who will be happy to help