1. Check that the power cord is plugged into a working mains socket (to check if the wall socket is working, plug in a lamp or other electrical device).

2. Check that the other end of the power cord is connected to your treadmill.

3. Check that the safety key is pushed fully into the console.

4. Check that the main switch near the power cord is set to I.

5. Check that the I/O switch lights up. If it doesn't, change the fuse: https://youtu.be/Yhw70ctYuq0

The treadmill belt is slack:

=> Choose the tab "How to check if your running belt is correctly tensioned" in the section LOOKING AFTER YOUR PRODUCT.

1. Shoes:
=> The noise you can hear could be the sound of your shoes on the running belt. To check that the noise isn't coming from your shoes, please see the video below

2. The screws are loose:
=> Tighten all of the screws.

3. The running belt is wonky:
=> Select the "Centring the running belt" tab in the MAINTENANCE section.

4. The running belt is not lubricated:
=> Click on the "RUNNING BELT LUBRICATION" tab in the MAINTENANCE section.

Running belt tension is too high:

=> Choose the tab "How to check if your running belt is correctly tensioned" in the section LOOKING AFTER YOUR PRODUCT.

To remove the maintenance warning key, press the - and + buttons down for 3 seconds.

To access your treadmill’s configuration menus, remove the safety key and hold down the "STOP" and "+" buttons for 3 seconds.
Press the centre button "..." to navigate through the screens to "UNITS".
Select the unit of distance, KM for Kilometres or Ml for Miles, press "+" or "-" to modify and confirm with the "STOP" button.

Press the "+" and "Stop" buttons simultaneously for 3 seconds, to change the view of the different screens 1,2 and 3, press the centre button "...".

- Screen 1 = total duration of use.
- Screen 2 = total distance covered.
- Screen 3 = select the unit of distance KM or Ml, press "+" or "-" to modify and confirm with the "STOP" button.

When the console displays "GO" with the safety key in place, press the "+" button to activate or deactivate the ON or OFF function.

1. Turn off and unplug your treadmill.

2. Apply a little gentle detergent to a pure cotton cloth.
Do not spray detergent directly onto your treadmill and do not use ammonia- or acid-based cleaning products.

3. Wipe down the console and screens.

4. Wipe any dust and marks from the handrails, footrests, frame and motor cover.
You should also wipe the platform alongside the belt.

Tighten the screws and bolts once a month.

Lubricate the deck after 200 kilometres of use.
Please see the FAQ on "LUBRICATING THE RUNNING DECK"

Lift or move your treadmill to vacuum underneath it.

Do not leave in a damp place or outdoors, nor in direct sunlight.

Place a standard floor mat (Domyos Training Mat) under your treadmill.

For home use only.

Maximum user weight: 130kg.

You will need the Allen key (BTR) that came with your treadmill:  
1. Switch on your treadmill and set it at a low speed (4 km/h).  
2. Insert the key into the bolt on the side where the running belt is off-centre.  
3. Turn it a quarter turn clockwise (wait 30 seconds between each quarter turn) until the belt is back in the correct position.

The tension on the W500's running belt should be set to 0.76 (+/- 0.03). This is the motor belt tension.

After checking the tension on the console:
- If the figure is too low, you need to tighten the running belt.
(Tightening is done by turning the roller's two rear wheels clockwise).

- If the figure is too high, you need to loosen the running belt.
(Loosening is done by turning the roller's two rear wheels anti-clockwise).
A half key turn = 0.03

For the setting: select the "Running belt tension" tab in the MAINTENANCE section.

How to check the tension on the console:
1. Stand on the footrests.
2. With the safety key removed, press and hold the "START" and "STOP" buttons for three seconds.
3. The console will display the word "start". Press the "START" button and insert the safety key.
4. The treadmill will start at 5 km/h and display the running belt tension. (Make any adjustments necessary).
5. Press the "STOP" button.

To extend the lifespan of your treadmill, you should lubricate it every 200 km of use.
Please use Domyos lubricant only (Ref: 8326425). You can order it from your Decathlon store or online from our website

1 & 2. Simply spray twice underneath the running belt on the right and on the left.
3. Then set your treadmill off at 5 km/h for 5 minutes, without standing on it.

1. Check the motor and the drive belt every 600 hours of use or every 3,600 km*2. Replace the running belt every 500 hours of use or every 3,000 km*3. Replace the running deck every 700 hours of use or every 4,200 km*4. Replace the rollers every 600 hours of use or every 3,600 km*

 

*To find out the number of hours of use or the total distance run, go to the FAQ and read " HOW TO FIND OUT THE DISTANCE RUN AND HOURS OF USE ON YOUR TREADMILL" in the SETTING UP AND USING YOUR PRODUCT section